Communications Associate
Communications Associate
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Job Description
Join theGlobal Banking (GB) Operational Resiliency and Integrationteam as anIncident Communications Associate where youll play a vital role in supporting client coverage teams during technology and operational incidents. In this position youll be responsible for delivering clear timely and accurate communications to keep stakeholders informed and aligned throughout the incident response process. This role operates in a fast-paced high-stakes environment that demands adaptability strong problem-solving abilities and exceptional communication skills.
As a Communications Associate on the Global BankingOperational Resiliency and Integrationteam you will be responsible for crafting and delivering timely accurate communications during both client-impacting and internal incidents. Your ability to quickly understand complex issues and translate them into clear concise messages for both technical and non-technical audiences will be critical. In this role youll support our client-facing teams by providing regular updates and assisting with responses to client inquiries and escalations during incidents.
Job Responsibilities:
- Craft urgent high-quality communications that clearly explain complex technology incidents including talking points FAQs and other critical business messages.
- Partner with client-facing teams to prepare client-ready materials and identify actions to help mitigate client impact.
- Collaborate with legal operations service and technical teams to ensure all communications are accurate concise and easy to understand.
- Track and document business impacts during incidents escalating key issues to management as needed.
Required Qualifications Capabilities and Skills
- Experience at J.P. Morgan particularly in client service Global Banking or Treasury Services.
- Strong understanding of J.P. Morgans business model and organizational structure.
- Familiarity with J.P. Morgans products with for channel and payment solutions.
- Excellent written and verbal communication skills with the ability to tailor messages for both technical and non-technical audiences.
- Proven ability to perform effectively in a fast-paced high-pressure environment.
Preferred Qualifications Capabilities and Skills
- Background in internal or corporate communications ideally within technology or financial services industries.
- Strong technical aptitude with familiarity in production environments and incident management processes.
- Proven ability to manage multiple tasks effectively demonstrating strong prioritization and organizational skills in high-pressure situations.
Required Experience:
IC
Employment Type
Full-Time
