Facilities Manager - Property & Asset Management
Facilities Manager - Property & Asset Management
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Job Description
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
JLL is seeking a dynamic and experienced Facilities Manager (FM) to oversee facilities management services across a prestigious portfolio of properties including Aurora Forum House and Ealing Gateway. This pivotal role focuses on upholding superior property management standards and delivering exceptional service to occupiers while fostering strong collaboration with the Property and Asset Management team. The FM will be instrumental in ensuring the smooth operation maintenance and enhancement of these high-profile assets.
The Facilities Manager (FM) is responsible for delivering exceptional facilities management services across JLLs prestigious properties including Aurora Forum House and Ealing Gateway. This position focuses on maintaining superior property management standards and providing excellent service to occupiers while working collaboratively with the Property and Asset Management team.
Property Portfolio
Aurora: A premium commercial development offering state-of-the-art office space with sustainability features including BREEAM certification and advanced building management systems.
Forum House: A mixed-use development featuring retail and office space with high-end amenities and demanding technical infrastructure requirements.
Ealing Gateway: A strategically located commercial property in West London with excellent transport connections and diverse tenant mix requiring specialized attention to occupier needs.
Reporting Structure
Reports to the Senior Facilities Manager
Works within virtual teams alongside Asset and Property Managers Surveying Executives and Client Accountants
Provides direction to on-site facilities staff and contractors across Aurora Forum and Ealing Gateway
Key Responsibilities
Client Service
Understand and implement client objectives and instructions for Aurora Forum and Ealing Gateway
Develop and deliver comprehensive facilities services reporting to clients
Build and maintain strong client relationships through regular communication and exceptional service delivery
Coordinate with property-specific stakeholders to address unique requirements of each site
Facilities Management
Oversee smooth property transitions into management and prepare facilities for potential sale or acquisition
Lead due diligence processes related to facilities aspects during disposals and lettings
Implement and maintain facilities management according to JLLs Facilities Management Best Practice Manual
Serve as the principal point of contact for building operations establishing productive relationships with occupier representatives across all three properties
Resolve complex facilities issues with minimal escalation
Manage emergency response protocols ensuring comprehensive out-of-hours coverage using JLL systems
Develop manage and control service charge budgets for Aurora Forum and Ealing Gateway including setting budgets quarterly variance reporting and final reconciliation
Lead procurement activities following JLLs procurement program negotiating with contractors and vendors to ensure value and quality
Establish and monitor contractor performance metrics and ensure compliance with service level agreements
Drive Socially Responsible Management initiatives across Aurora Forum and Ealing Gateway
Oversee the management of building plant and equipment including the specialized building management systems at Aurora
Plan and implement capital projects and improvements within established budgets
Develop site regulations and manage permit-to-work systems for all contractor activities
Create maintain test and implement comprehensive disaster planning procedures including organizing emergency drills at each property
Establish robust site record keeping systems according to best practice guidelines
Create and update occupier handbooks and communication materials specific to each property
Monitor and manage vacant/void spaces across the portfolio in accordance with client insurance policies
Conduct regular site inspections and develop preventative maintenance programs tailored to each buildings unique requirements
Qualifications and Skills
Proven experience in facilities management preferably in commercial property similar to Aurora Forum or Ealing Gateway
Relevant qualifications in facilities management building services or related field
Comprehensive understanding of building systems and maintenance requirements for premium commercial spaces
Exceptional communication and client service skills
Strong problem-solving abilities and commercial awareness
In-depth knowledge of health and safety regulations and compliance requirements
Proficiency with facilities management software/systems and budget management
Leadership abilities with experience managing service providers and contractors
Strong organizational skills with ability to manage multiple high-profile properties and priorities
Additional Information
This position requires occasional emergency response outside normal business hours and regular travel between Aurora Forum and Ealing Gateway. The Facilities Manager plays a crucial role in maintaining asset value while ensuring exceptional occupier satisfaction across this premium property portfolio. Knowledge of the specific mechanical and electrical systems at each property will be advantageous.
Location:
On-site London GBRIf this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table! If you require any changes to the application process please email or call 44(0) to contact one of our team members to discuss how to best support you throughout the process. Please note the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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For candidates in the United States please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
Required Experience:
Manager
Employment Type
Full-Time
