Senior Account Manager, Visa Direct, UKI

• Support the MMS business to be the growth engine for Visa by driving business growth at 35% p.a. over the next 3-5 years

• Contribute to building a new business line for Visa from commercial perspective by entering money movement space where Visa has not previously played (e.g. Transaction banking Cash management Remittance infrastructure Asset management etc) and diversify Visas business from the core consumer payments into global cross-border consumer and business payment flows and multi-currency solutions

• Contribute to development of Strategy and Commercial plans for MMS EU

Revenue:

• Driving revenue and partnerships growth across a portfolio of MMS clients in cluster throughout the entire customer life cycle

• Fully accountable for the net revenue target attainment retention of existing clients and volumes

Major Duties

• Impact: Execute on signed deals to bring revenue in a timely manner in line with the business plan

  • Execute on contracted activities with client eg marketing plans business development

  • Optimise customer performance by working with enabling functions incl Marketing CS Data analytics VCA Ecosystem Readiness Product etc.

  • Mine for adoption opportunities within existing contractual agreements & commitments (e.g new routes winning additional wallet share new use-case etc)

  • Set customers up positively for contract renewals and upsells

• Growth: Drive continuous growth of the managed clients beyond existing contract Identifying opportunities for X-selling Up- selling new MMS products and driving their adoption as well identifying other business opportunities for VISA Inc. (issuing etc) to expand the partnerships

• Client Engagement:

  • Build long-term relationships with customers key stakeholders and partners to ensure we have the necessary understanding of the clients business and strategy and work across internal Visa and Visa Direct stakeholders to support and/or accelerate deliverables

  • Develop Account plans and monthly/quarterly reviews provide comprehensive insightful review of clients program performance identifying opportunities to drive growth lead regular review and opportunity solving sessions with the cross functional teams and help problem solve when client programs are stalled or transaction volume has plateaued management reporting

  • Ensure healthy NPS scores

  • Turn our customers into Advocates (pilots case studies webinars podcasts referrals)

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications :

Background of Banking and client/partnerships management sales and or business development preferably at a global or multi-market level including disciplined and structured client management to achieve revenue growth proven track record for successfully selling multi-million contracts
Prior experience in cross-border business payments development is preferred
Work experience across multiple European markets is preferred
Second language is a plus
Competencies
Customer-minded: strong focus on client satisfaction
Self-starter with a bias toward action and getting things done operating with an owner mindset
Excellent problem-solver with a strong focus on delivering for clients. Thriving on working through and solving complex problems overcoming setbacks quickly learn and adapt to new situations and creatively finding winning solutions for clients
Data driven and highly analytical able to run analysis of Visa systems and derive commercial insights to grow clients and build business development strategies
Strong business acumen highly skilled in commercial and legal deal structures and business case building
Ability to lead execute manage and oversee multiple time-sensitive opportunities at once
Excellent listener and communicator (both verbal and written) and executive presence must be able to interface with client executives at a C-level
Rapport builder: excellent at connecting with other people and making others feel at ease around him/her
Highly collaborative pro-active and able to perform in a cross functional cross- markets cross- cultural environment

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time