Manager on Duty
Manager on Duty
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Manager on Duty at Mondrian Gold Coast is a key leader responsible for overseeing daily operations and ensuring excellent guest service. This role requires a proactive leader who is passionate about creating exceptional experiences for guests. Youll manage daily operations maintain high service standards and meet guest expectations.
Key responsibilities include establishing clear goals effectively prioritising tasks addressing guest concerns resolving operational challenges and leading the team to meet both service and financial objectives. Regular communication with the team will be essential to ensure alignment with business goals acknowledge achievements and drive outstanding results. Additionally youll contribute to the propertys overall success by understanding and optimising your departments impact on financial performance.
Main Duties/Responsibilities:
Lead and oversee the Front office teams to deliver outstanding and personalised guest services ensuring all guests receive a warm and courteous welcome.
Supervise and support front office teams providing mentorship and coaching to enhance performance.
Act as the primary contact for guest inquiries complaints or special requests handling each interaction with care and efficiency to maintain guest satisfaction.
Oversee daily operations ensuring seamless coordination between Front Office Concierge Guest Services Housekeeping and other departments.
Ensure all guest requests are efficiently delegated to Housekeeping Front Desk Concierge Maintenance Wellness & Food & Beverage hotel departments.
Lead by example in ensuring service standards reflect Mondrians high-end lifestyle luxury and cultural connoisseurship while always maintaining professionalism.
Manage and resolve any issues that arise during shifts from guest complaints to operational challenges swiftly and effectively.
Support the Front Office Manager in staff training ensuring team members are aligned with Mondrians values of bold creativity fairness and personalised service.
Conduct regular property inspections identifying areas for improvement and ensuring the property remains in immaculate condition.
Collaborate with all departments to enhance the overall guest journey including the delivery of personalised and culturally rich experiences.
Monitor and manage Accor Live Limitless Accor Plus and Dis-Loyalty membership programs during your shift. Ensure accurate application of membership benefits and assisting guests with any membership related inquiries or issues.
Ensure compliance with health and safety regulations Queensland Innkeepers Act and internal hotel policies.
Monitor guest feedback and reviews taking action to continuously improve service delivery and guest satisfaction.
Manage Property Management System including monitoring and closing open folios and PM account. Ensuring that all charges are accurate correctly posted and resolved in a timely manner in line with Mondrian Gold Coast financial standards.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
