Senior Digital Technical Support Engineer

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Caterpillar Inc. seeks Senior Digital Technical Support Engineer at its facility located at 5205 N OConnor Boulevard Suite 100 Irving Texas 75039. Monitor overall performance of assigned digital products and handle customer issues through resolution. As part of the Cat Digital Operations Team primary focus will be technical support of the integrations (middleware APIs etc.) used with Caterpillars eCommerce solutions for online purchase of parts & services. Provide integrations technical support including but not limited to service level manager for the managed service providing application support to ensure meeting application availability and issue resolution targets. Incident management. Investigate troubleshoot and debug complex issues with support teams to resolve issues. Coordinate communicate and identify root cause implement interim corrective actions implement permanent corrective actions and reporting. Resolution of commitments. Formally document issues and provide follow-up on the resolution process with industry and development teams. Troubleshoot and debug workflows. Monitor and report MQ health server health and recommend improvements. Work with integration product vendor on platform issues and resolution. Provide support for change management approval and execution for production application services. Disaster recovery validation and troubleshooting. Vulnerability remediation. Provide status updates to the development leads and support managers across business areas. Provide technical guidance and support to team members. Apply modern principles methodologies and tools. Align IT control processes into day-to-day responsibilities to monitor and mitigate risk. Escalate appropriately. Stay current with all digital products and maintain knowledge bases/training material. REQS: This position requires a bachelors degree or foreign equivalent in Computer Science Computer Engineering Electrical Engineering or a related field and 5 years of experience as a Middleware Developer Middleware Support Engineer or related occupation. Alternatively the employer will accept: This position requires a masters degree or foreign equivalent in Computer Science Computer Engineering Electrical Engineering or a related field and 3 years of experience as a Middleware Developer Middleware Support Engineer or related occupation. Additionally the applicant must have employment experience with: (1) 3 years of experience in middleware/integrations related to IBM Integration Bus (IIB) (ACE) v10 and v12 IBM MQ v8 and higher APIs (REST/SOAP); (2) 3 years of experience in application support built on Java/J2EE; (3) Linux/Unix; (4) Integration platform support/maintenance (upgrades SSL Certs Security and configuration); and (5) IT Service Management (ITSM) using ServiceNow. Telecommuting: 100% permitted.

Summary Pay Range:

$143666.00 - $165840.00

Compensation and benefits may vary depending on multiple individualized factors job level market location job-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*
• Paid time off plan (Vacation Holidays Volunteer etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees

Applicants who are interested in this position should apply via search Senior Digital Technical Support Engineer / Reference # - R. #LI-DNI

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