Quant Analytics Senior Associate - Card Customer Experience Analytics
Quant Analytics Senior Associate - Card Customer Experience Analytics
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$ 114000 - 170000
1 Vacancy
Job Description
Were driven by curiosity passion optimism and the belief that everybody can grow.
As a Quant Analytics Senior Associate within the Card Customer Experience (CX) Analytics team you will have a unique opportunity to leverage our Big Data ecosystem and collaborate with senior leaders across the organization to provide strategic insights to the Card & Connected Commerce leadership team. You will play a critical role in developing and executing analytical solutions to identify customer issues across Servicing and Digital experiences and contribute to the development of cross-functional solutions while partnering with stakeholders across the CX Insights & Innovation team in Marketing Growth & Innovation. You will leverage your skills and experiences in building insights from data working with various data sources and tools data querying and extracting meaningful insights from big data to support our Credit Card CX partners. You will be hands-on mixing consulting know-how (problem solving critical thinking and communication) analytical proficiency in data analysis proficiency in SQL visualization methods and technologies.
You will leverage skills and as well as experiences in building insights from data working with various data sources and tools data querying and extracting meaningful insights from big data to support our Credit Card CX partners. You will be hands-on mix of consulting know-how (problem solving critical thinking and communication) analytical proficiency in data analysis proficiency in SQL visualization methods and technologies.
JobResponsibilities:
Participate in strategic projects and provide ideas and inputs ways to leverage quantitative analytics to generate actionable business insights and/or solutions to influence business strategies supporting our CX analytics roadmap.
Help partners in the Card CX business define business problems understand root causes and deliver analytical solutions to address them.
Identify customer pain points and Net Promoter Score (NPS) challenges by leveraging various data sets and analytics to drive awareness and inform strategic decision-making.
Take initiative in evaluating and adapting new analytical approaches and data sources.
Present analytical findings to our stakeholders in the Card business.
Develop deep subject matter expertise in various financial and customer experience domains.
Code your solutions (this is a hands-on position requiring strong programming skills)
Uphold a rigorous controls environment to ensure accurate and timely results
Collaborate across teams to deliver the best solution for client working with a wide range of internal resources.
Required qualifications capabilities and skills:
Bachelors degree in relevantquantitative field (e.g. Statistics Economics Applied MathOperations Research other Data Science fields).
3 years of relevant hands-on data analytics experience or advanced degree in analytical field (e.g. Statistics Economics Applied Math Operations Research other Data Science fields) and 2 years of hands-on experience with data analytics; experience evaluating complex business problems and data analysis to solve those business problems.
Exceptional analytical quantitative problem solving and communication skills
Demonstrate intellectual curiosity for solving difficult business problems.
Exceptional communicator whos able to convey complex information in an understandable compelling and persuasive manner to business partners
Knowledge of data analytics software and tools(e.g. Python R and SAS) and data querying languages (e.g. SQL Snowflake).
Preferred qualifications capabilities and skills:
- Experience in financial services digital or customer experience analytics
Hands-on experience with Python SQL and Tableau preferred
Familiarity with web analytics tools (Qualtrics Adobe Quantum Metric etc.)
Required Experience:
Senior IC
Employment Type
Full-Time
