Site Leader

Site Leader

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you who are driven determined collaborative and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customers needs the Wayfair Fulfillment team plays a key role in improving customer satisfaction and driving repeat business. Weve been busy building a best-in-class fulfillment network that allows us to delight customers by speeding up deliveries adding services and reducing damage using our own physical asset-based fulfillment centers. We are looking for talented hard-working individuals to join our growing team your professional home awaits you at Wayfair!

What Youll Do

• Develop robust trusting relationships with key stakeholders and senior leadership and identify opportunities to improve the fulfillment center operations.
• Oversee the overall safety employee engagement collaboration quality performance and customer experience of the fulfillment center operations
• Create and maintain a strong safety culture that continuous seeks to eliminate risks from the operation
• Command a strong senior presence lead and build a team of high performing operations managers & operations supervisors
• Drive creation of quality initiatives process change initiatives and other Lean initiatives to enable their functional area and ultimately the fulfillment center to meet and exceed business plans
• Partner closely with a variety of groups company- wide including transportation network management S&OP data integration employee engagement inventory planning engineering and others to coordinate cross functional projects
• Monitor and drive key performance end to end metrics to ensure that we are providing excellent customer experience and delivering on our promise
• Contribute to the development of new tools processes and technology which make our teams more efficient and effective
• Support operational strategy and innovation to drive business goals for revenue operational performance and profitability
• Manage multiple priorities in a face-paced environment with effective communication and thorough follow through
• Establish sound process improvement initiatives that drive year over year improvement as well as streamline and optimize day-to-day operations
• Regularly communicate performance trends and improvements to the organization

What Youll Need

• 5 years of e-commerce supply chain operations or logistics experience.
• Experience with complex operational process and performance improvement projects (lean or six sigma experience highly valued) including process mapping and process re-design
• Demonstrated passion and continued focus of safety as a value rather than just a priority
• Strong defect reduction process manufacturing or engineering background with an ability to understand work flow and throughput in the operation
• Ability to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan
• Proven ability as a passionate people-centric leader who can effectively drive results in a fast-paced and rapidly growing company
• Able to hit the ground running a confident entrepreneurial self-starter with the ability to manage and prioritize projects to delegate tasks appropriately
• Demonstrated leadership in building a culture of Continuous Improvement for process and operations
• Strong analytical ability necessary to gather and interpret data to further develop recommend and implement solutions.
• Technologically savvy collaborative confident leader familiarity with google suite products a plus
• Extremely organized meticulous and detailed oriented

Salary: The salary range for this position is $137540-$148120 however base pay offered may vary depending on location job-related knowledge skills and experience. Restricted stock units may be provided as part of the compensation package in addition to a full range of medical financial and/or other benefits dependent on the position offered.

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