Principal Product Manager
Principal Product Manager
Posted on :
28-06-2025
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1 Vacancy
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Job Description
At Amazon Worldwide Returns & ReCommerce (WWRR) we aspire to zero: zero cost of returns zero waste and zero defects.
We are an agile innovative organization dedicated to making zero happen to benefit our customers company and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet not just on the bottom line. WWRR includes business product program operational data and software engineering teams who together manage the lifecycle of returned and damaged products.
The Return Customer Experience (RCX) team is a part of the WW Returns & ReCommerce organization. Our team works on continuously improving the shopping experience for Amazons customers. Our impact on the shopping experience starts right from setting up Customer Obsessed and Competitive Returns policies. We work closely with many partner teams in setting the appropriate returns policy for every item that is sold on Amazon World-Wide. Once created we ensure this policy is communicated to customers clearly on relevant places through out their purchase journey . By doing so we help customers make an informed purchase and assure them of the support they can expect to receive post-purchase. Once an item is purchased and if a customer does have an issue with the item we provide a self-service through the Online Returns Center (ORC) to remediate the issue. Using the ORC we offer Customers with a wide selection of resolutions to help resolve the issue being faced with their purchase. Through out the Customer return journey we use emails and progress trackers to keep customers informed of the status of their resolution. Through these tools and the returns policies we aim to delight our customers and increase their confidence in making a purchase decision.
Were looking for a seasoned Product leader who can combine superb business and product acumen with technical and analytical capabilities to join our team to build a products from inception to launch. This person must be comfortable operating in a high growth opportunity building and leading a team of top-notch product managers who knows how to partner with cross-functional stakeholders and can also create strong working relationships with partner teams globally across Amazon.
Were looking for people who innovate love solving hard problems and never take no for an answer. You will work hard have fun and of course make history!
Key job responsibilities
Must be able to effectively communicate strategies / plans (both written in narrative form and in verbal presentations) to Senior management. This leader must also have experience influencing and working with a wide range of stakeholders in a cross-matrix environment.
Manage all elements of product launch including planning managing resources tracking and managing projects managing risk & opportunity managing quality customer relations communication & documentation and change management.
Develop key metrics and performance indicators to measure product performance and provide foundation for continuous improvement.
- 10 years of product or program management product marketing business development or technology experience
- 10 years of blending product and program management skills to execute strategic initiatives about process creation standardization and improvement experience
- Bachelors degree
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $145700/year in our lowest geographic market up to $240900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
We are an agile innovative organization dedicated to making zero happen to benefit our customers company and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet not just on the bottom line. WWRR includes business product program operational data and software engineering teams who together manage the lifecycle of returned and damaged products.
The Return Customer Experience (RCX) team is a part of the WW Returns & ReCommerce organization. Our team works on continuously improving the shopping experience for Amazons customers. Our impact on the shopping experience starts right from setting up Customer Obsessed and Competitive Returns policies. We work closely with many partner teams in setting the appropriate returns policy for every item that is sold on Amazon World-Wide. Once created we ensure this policy is communicated to customers clearly on relevant places through out their purchase journey . By doing so we help customers make an informed purchase and assure them of the support they can expect to receive post-purchase. Once an item is purchased and if a customer does have an issue with the item we provide a self-service through the Online Returns Center (ORC) to remediate the issue. Using the ORC we offer Customers with a wide selection of resolutions to help resolve the issue being faced with their purchase. Through out the Customer return journey we use emails and progress trackers to keep customers informed of the status of their resolution. Through these tools and the returns policies we aim to delight our customers and increase their confidence in making a purchase decision.
Were looking for a seasoned Product leader who can combine superb business and product acumen with technical and analytical capabilities to join our team to build a products from inception to launch. This person must be comfortable operating in a high growth opportunity building and leading a team of top-notch product managers who knows how to partner with cross-functional stakeholders and can also create strong working relationships with partner teams globally across Amazon.
Were looking for people who innovate love solving hard problems and never take no for an answer. You will work hard have fun and of course make history!
Key job responsibilities
Must be able to effectively communicate strategies / plans (both written in narrative form and in verbal presentations) to Senior management. This leader must also have experience influencing and working with a wide range of stakeholders in a cross-matrix environment.
Manage all elements of product launch including planning managing resources tracking and managing projects managing risk & opportunity managing quality customer relations communication & documentation and change management.
Develop key metrics and performance indicators to measure product performance and provide foundation for continuous improvement.
- 10 years of product or program management product marketing business development or technology experience
- 10 years of blending product and program management skills to execute strategic initiatives about process creation standardization and improvement experience
- Bachelors degree
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $145700/year in our lowest geographic market up to $240900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Staff IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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