Rooms LID (Leader in Development) - Center of Excellence
Rooms LID (Leader in Development) - Center of Excellence
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Salary Not Disclosed
1 Vacancy
Job Description
Location
The Omni Frisco Hotel at The Star is more than just the official hotel of the Dallas Cowboys its the social hub for great food fun and nightlife. This 16-story hotel features 300 beautifully appointed guest rooms and suites and a range of meeting spaces to accommodate any sized gathering. From grand and junior ballrooms to intimate spaces and an elevated pool deck Omni Frisco Hotels 24000 square feet of meeting space provide endless opportunities for events.
This multi-use campus in partnership with the Dallas Cowboys the city of Frisco and Frisco Independent School District features restaurants retail space entertainment venues and more. Omni Frisco Hotel is connected to The Ford Center a 12000-seat domed multi-purpose event center. The entire development is anchored by the Dallas Cowboys World Headquarters which houses office space and the practice facility for the Dallas Cowboys and the Dallas Cowboys Cheerleaders.
Located 20 minutes north of downtown Dallas and 25 minutes from both DFW International and Love Field Airport the Omni Frisco Hotel features a bevy of amenities including Neighborhood Services a restaurant featuring honest food and drink in the American tradition. Discover our luxury boutique Charlotte Jones Collection featuring local designers a chic coffee and wine bar in the lobby and an elevated pool bar and grill The Edge overlooking the 91-acre entertainment district dubbed The Star.
The upscale Omni Frisco Hotel embodies true Texas charm and sophistication. Staying true to Omnis local color this luxury hotel captures the energy and future of this vibrant North Texas city.
Job Description
The role of the Front Office LID is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally he/she will be responsible handling guest issues and forwarding along as needed.
Responsibilities
- To be thoroughly acquainted with all check-in policies and procedures.
- To be experienced with various guest scenarios.
- To be familiar with all technical equipment related to the Front Desk.
- To be familiar with all hotel facilities and offerings.
- To understand the influence and importance of all departments on the Front Desk.
- Responsible for the training of new associates.
- Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
- Understand and be able to perform rooms control duties.
- Broad knowledge of Epitome Synergy and Vingcard systems.
- Familiar with all reservation special packages.
- Understand all radio codes and emergency procedures.
Qualifications
- Attain a high propensity for customer service.
- Previous cash handling experience.
- Ability to stand for prolonged periods of time.
- May require working overnight shift.
- Computer Skills (Synergy Nucleus Epitome Vision GoConcierge Microsoft Office)
Employment Type
Unclear
