Registrar Services Specialist I

Agency

Department

Job Summary

Provides administrative and operational support to include updating student records implementing customer service initiatives conducting training sessions entering grade changes and updating degree programs.

Essential Duties and Responsibilities

• Reviews documents and forms for completeness and tracks files for follow up and distributes for review.

• Research and resolve complex issues and respond to inquiries. Inputs data and updates electronic databases.

• Assists with the administration of financial processes. Advises investigates problem-solves and resolve questions and issues about student accounts.

• May coordinate and perform training.

• Performs other duties as assigned.

This document represents the major duties responsibilities and authorities of this job and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Additional Responsibilities

• Supports the operations of records management while complying with federal state and university management retention policies.

• Supports the operations of records management by providing full cycle records management services for the Universitys inactive records including timely disposal services for confidential and sensitive records while complying with state federal and university management retention policies.

• Receives and evaluates transcripts and credit by examination results of existing students; enters transfer work into student records transfer credit system while maintaining general transfer equivalencies; responds to inquiries from other campus officials students and other institutions concerning transfer credit.

• Provides advising and examines academic records of students to determine progress towards degree and eligibility for graduation.

• Disseminates information to students to include program admission criteria course registration options degree completion and when needed refers students to appropriate university offices for assistance.

• Teaches students regarding program monitoring and planning based on catalog requirements.

• Assists with graduation activities and final check-outs.

• Assists with the general functions and activities of the Office of the University Registrar.

• Participates in professional development opportunities to enhance advising knowledge and record management skills.

Minimum Requirements

Education Bachelors degree from an accredited institution of higher education.

Experience One year of experience in student services retention advising or other related area.

Knowledge and Abilities

Knowledge of:

• Word processing spreadsheet and database programs.

• General office practices and procedures.

Ability to

• Communicate effectively orally and in writing.

• Interact effectively and professionally with the general public and the students served.

• Plan organize and perform tasks accurately and independently.

• Strong time-management skills.

• Maintain confidentiality and abide by federal state system and institutional rules and regulations.

Licensing / Professional Certification - None.

Physical Requirements - None.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervision of Others

This position generally does not supervise employees.

Other Requirements

• Position requires a flexible schedule to work evening and/or weekends.

• Position requires on campus face-to-face interactions.

• Position requires maintaining a regular schedule of attendance on campus and in the workplace.

All positions are security-sensitive. Applicants are subject to a criminal history investigation and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.