Workplace Experience Ambassador
Workplace Experience Ambassador
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Job Description
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
Summary
The Workplace Experience Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement proactive communication and high touch service within a select portfolio of properties. The Workplace Experience Ambassador will be expected to increase the level of engagement and partnership between JLL service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This role is responsible for implementing the experience program at the clients site. This client-facing role combines your passion for service brilliant people skills and enthusiasm for creating a hospitality-focused workplace environment.
Responsibilities
Serve as the initial point of contact for all client employee inquiries issues troubleshooting and feedback related to the services within the workplace with the primary goal of positively impacting the care and comfort of Client employees and guests
Connect with clients customers and support teams to proactively anticipate needs identify issues and deliver creative solutions
Front Desk Responsibilities:
Enthusiastically welcome guests anticipate their needs assist with arrivals departures and office orientations
Engage visitors and employees in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner
Demonstrate confidence professionalism responsiveness and exceptional customer service skills.
Actively monitor and maintain the front desk lobby and surroundings to ensure an environment that is safe clean organized and reflects brand standards
Execute the badging process for employees visitors and third-party providers
Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements policies and regulations and performance metrics to provide flawless execution and stable service delivery for the Client.
Strive to continually improve experience service performance.
Achieve and exceed goals including performance goals team goals and Clients goals and objectives.
Familiar with all services within the facility and works with facilities management to facilitate a hospitality approach across services
Work with key account and client stakeholders to organize host and operationalize key engagement events within the assigned client location to enhance experience.
Ensuring Exceptional Service
Intuitive service delivery anticipating needs or concerns exceeding Client expectations
Builds meaningful lasting relationships with Client employees and guests
Visibly engaged and well known in the workplace; spends a minimum of two hours per day welcoming employees in the reception or employee entrances while also walking floors to ensure Workspaces (offices desk conference rooms mailroom pantries etc.) are stocked and maintained > timing at desk varies by site need
Receives and responds to all requests or issues within one day of receipt including a personal follow up to Client employees to ensure questions / requests are answered
Identify potential risks and escalate as appropriate to ensure no privacy breech security incident or disruption to Clients operations occur
Engage in a culture of continuous improvement and innovation by leveraging business intelligence adopting and participating in the development of best practices new tools process re-engineering and other ideas that provide service delivery efficiencies
Assistance and flexibility with Client events as needed to ensure flawless delivery
Provide administrative and operational excellence for soft services
Implement and monitor standards of service to meet and exceed expectations
Collaborate with all services within the facility and work with facilities management to ensure a safe and comfortable work environment
Work across teams to proactively communicate and prepare for meetings and events to anticipate and address concerns and to ensure operations without incident
Identify potential risks and escalate as appropriate to ensure no privacy breech security incident or disruption to the Clients operations occur
Perform ad hoc assignments and administrative support for seamless and timely delivery of services / Perform additional job duties as requested
Qualifications
High School diploma or GED .
Minimum of 2-3 years experience in hospitality management experience
Ability to work with clients at all levels of an organization.
Strong vendor management experience.
Exhibits strong communication and listening skills.
Exhibits initiative responsibility flexibility and leadership.
Must have strong analytical skills.
Proficient in the use of Windows based office software including but not limited to Microsoft Office Word Excel PowerPoint and Outlook.
Estimated total compensation for this position:
36800..00 USD per yearThe total compensation range is an estimate and not guaranteed. An employment offer is based on an applicants education experience skills abilities geographic location internal equity and alignment with market data .
Location:
On-site Franklin TNIf this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
JLL Privacy Notice
Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia SC ordinance this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance JLL will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
Employment Type
Full-Time
