Technology Specialist
Technology Specialist
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Job Description
Role:Technology Specialist
Grade and Salary: Grade 7 37174 per annum
FTE and working pattern: 0.8 FTE 28hrs per week Monday - Friday
Holiday Entitlement: 33 days annual leaveplus 9 buildings closed days (and Christmas Eve when it falls on a weekday)
Purpose of Role
CONSOLIDATE is a NetworkPlus led by Heriot-Watt University the University of Strathclyde and Age Scotland and funded by the Engineering and Physical Sciences Research Council (EPSRC). The network will investigate the potential for both new and existing technologies to support and enhance the independence of people living with dementia. The Technology Specialist working alongside core network staff will support and lead activities in which new or existing technologies are co-designed to meet the functional needs of people living with dementia. This will involve close collaboration with people with lived experience academic researchers industry stakeholders community and third sector partners and health and social care organisations. The Technology Specialist will have the opportunity to spend designated periods with partner organisations to facilitate access to their technical skills and expertise in the assessment and deployment of technologies that can support independence for people living with dementia including ensuring the successful implementation and adoption of those.
Key Duties & Responsibilities
- Data Collection Feedback and Improvement: Gather feedback from users and carers (including unpaid carers and health and social care professionals) on the effectiveness and usability of the new and existing technologies report findings and provide input for development and enhancements.
- Technical Assistance:Act as the primary point of contact for troubleshooting and resolving technical issues related to the technologies being tested within the network offering clear and simple solutions to users who may have varying levels of experience with technology.
- Technology Adaptation: Ability to adapt and reconsider existing technologies to suit audience and user requirements
- User Support & Training:Provide hands-on technical support for people living with dementia and carers (including unpaid carers and health and social care professionals) ensuring they feel confident and capable in using technologies to ensure successful adoption. Conduct training sessions and create user-friendly instructional materials.
- Installation & Setup: Assist with the installation setup and configuration of technological solutions (e.g. home monitoring systems communication aids assistive devices) in participants homes.
- Documentation & Reporting: Maintain accurate records of support activities including troubleshooting steps resolutions and user feedback. Contribute to reports on network progress outcomes and challenges.
- Collaboration & Communication: Work closely with network members including people with lived experience core staff and academic leads researchers health and social care professionals and technology developers to ensure seamless integration of solutions. Work closely with health and social care providers and other stakeholders to ensure a holistic approach to supporting people living with dementia through technology ensuring peoples needs direct all activities.
- Continuous Learning: Stay up to date with new developments in technology and dementia care applying best practices and emerging solutions to improve user outcomes.
Essential & Desirable Criteria
Essential
- Postgraduate degree in a related field (e.g. Information Technology Computer Science Health Technology or a similar discipline).
- Postgraduate experience and/or postdoctoral degree in a related field.
- Proven experience in providing technical support or training ideally with a focus on health and social care or similar settings.
- Strong problem-solving skills with the ability to troubleshoot technical issues in a user-friendly manner.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Patience empathy and a passion for helping others particularly older adults and people living with dementia. Experience working with people with dementia or cognitive decline/impairment is highly desirable.
- Familiarity with a variety of technologies commonly used in dementia care (e.g. smart home devices wearables remote health monitoring tools).
- An adaptable approach to collaboration and working projects and specialisms.
Desirable
- Passion for improving the quality of life for people living with dementia their families and carers.
- Ability to work independently and as part of a multidisciplinary and cross-sectoral team.
- Willingness to learn and stay updated on the latest developments in technologies and dementia care.
How to Apply
Applications can be submitted up to midnight(UK time)on Sunday 20th July 2025.
Please note that interviews for this role will take place on Thursday 31st July 2025.
Pleasesubmit your CV & covering letter via the Heriot-Watt on-line recruitment.
We welcome and will consider flexible working patterns e.g. part-time working and job share options.
Heriot-WattUniversity is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected trained promoted appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all.
Heriot-WattUniversity values diversity across our university community and welcomes applications from all sectors of society particularly from underrepresented groups. For more information please see our website also our award-winning work in Disability Inclusive Science Careers our total rewards calculator: see the value of benefits provided by Heriot-Watt University.
About Heriot-Watt University
At Heriot-Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team.
Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
