Information Systems Engineer III

SurveyMonkey is the worlds most popular platform for surveys and forms built for businessloved by users. We combine powerful capabilities with intuitive design effectively serving every use case from customer experience to employee engagement market research to payment and registration forms. With built-in research expertise and AI-powered technology its like having a team of expert researchers at your fingertips.

Trusted by millionsfrom startups to Fortune 500 companiesSurveyMonkey helps teams gather insights and information that inspire better decisions create experiences people love and drive business growth. Discover how at .

What were looking for

Were seeking an Information Systems Engineer III to join our Automation team which is dedicated to driving enterprise-wide automation solutions that enhance efficiency reduce costs and scale business operations.

As a key member of our Scrum team you will own the end-to-end delivery of automation initiatives. This includes process discovery solution design development deployment and robust production support for our UiPath Robotic Process Automations (RPA) and cloud-native data pipelines. While your primary focus will be supporting our UiPath production environment youll also have significant engagement with AWS services.

This isnt just a development role; youll partner closely with both technical and non-technical stakeholders to translate complex business challenges into impactful measurable automation solutions. Youll play a crucial role helping the team identify business benefits and help drive operational improvements.

• Within 30 Days: Youll quickly immerse yourself in our UiPath production environment actively contributing to immediate support needs.
• Within 60 Days: Youll independently troubleshoot and resolve production issues while also actively participating in new workflow development.
• Within 90 Days: Youll provide comprehensive root cause analysis for production incidents proposing actionable enhancements to minimize future disruption. Youll also begin leading stakeholder discovery for new work items defining key business impact metrics and championing optimal solutions within the team.

What youll be working on

• Understand and translate business needs into scalable quality automation solutions that drive business outcomes and support the teams delivery roadmap
• Participate in all stages of solutioning - from discovery (qualifying and quantifying opportunities) and build to delivery and sustainment with guidance from senior engineers and managers
• Provide production support for existing and future UiPath (RPA) and Lambda workflows including monitoring issue resolution queue oversight and user interactions
• Write and maintain Python-based scripts to support automation integration and data transformation tasks
• Engage with event-driven serverless compute solutions (AWS Lambda) with cloud storage (S3) to automate workflows
• Collaborate closely with peers to maintain documentation code hygiene and continuous improvement cycles
• Demonstrate strong working knowledge of operational business units and supporting technology infrastructure
• Contribute to measurable productivity savings write clear business use-cases define business impact metrics support and design solutions that reduce manual effort improve data reliability reduce costs and scale business operations.

Wed love to hear from people with

• 5 years of experience in automation engineering information systems or a related field
• 3-5 years of experience with UiPath robotic process automation including Orchestrator Robot types queue management and exception handling
• UiPath Automation Developer Professional certification a plus Automation Solution Architect Professional preferred
• Proficiency in Python for scripting and API integrations
• Experience working with cloud-based data platforms (e.g. Snowflake Redshift BigQuery)
• Ability to work effectively within an agile team environment and demonstrate strong ownership of assigned responsibilities and goals
• Exposure to AI/ML workflows and basic integration patterns (e.g. APIs prompt engineering language models) preferred
• Familiarity with cloud-native automation tooling (AWS Lambda Step Functions event triggers) preferred
• Experience working in or adjacent to fintech SaaS or regulated enterprise environments preferred
• Familiarity with version control (Git) and agile delivery practices (Jira Confluence) preferred

SurveyMonkey believes in-person collaboration is valuable for building relationships fostering community and enhancing our speed and execution in problem-solving and decision-making. As such you will be required to work from a SurveyMonkey office up to 1 day per week.

#LI - Hybrid

Why SurveyMonkey Were glad you asked

SurveyMonkey is a place where the curious come to grow. Were building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey we weave employee feedback and our core values into everything we do to create forward-looking benefits policies employee programs and an award-winning culture including our annual holiday refresh our annual week of service learning and development opportunities like Curiosity Week and our C.H.O.I.C.E Fund.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity innovation and the success of our business. We do not discriminate on the basis of race religion color national origin gender sexual orientation gender identity or expression age marital status veteran status disability status pregnancy parental status genetic information political affiliation or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.