Revenue Agent 2
Revenue Agent 2
Posted on :
28-06-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
28-06-2025
Job Description
Position Summary
The Revenue agent 2 performs collection work for a university on delinquent accounts liabilities or overpayments due to the institution tracing individuals by phone letter and in person in an attempt to secure full or negotiated payment of outstanding debt. Employees in this class have regular in-person and/or telephone contact with individuals to attempt the collection monies encourage compliance with university regulations explain institution policies and procedures and obtain information. There is also regular in-person and telephone contact with representatives of other agencies and institutions with professionals (e.g. attorneys and certified public accountants) and with private parties to exchange account information explain policies/procedures and trace and locate debtors. Employees in this class receive general supervision from a revenue supervisor or other administrative superior. Once proficiency has been achieved account maintenance and adjustments are reviewed by the supervisor as needed for accuracy and conformance to agency policy and procedure. Collection statistics and caseloads are reviewed periodically for progress and to ensure satisfactory completion of work assignments and equal distribution of workload. Employees in this class are expected to make decisions independently and use State and Federal laws OARs ORSs and agency manuals as guidelines for performing their work.
Physical Demands
-
Duties
Miscellaneous: Appear in court as requested as a witness for the institution; gather documents as evidence to aid in preparing tax cases for hearings appeals and tax court; explain reason for debts origination and account balances outlining legal obligations and rights. Explain procedures and policies concerning delinquent accounts and the possible consequences of future nonpayment; provide tax program information and materials to the general public by phone correspondence and in person; assist the unit in training and orienting new employees and overseeing the work of lower-level workers. Determine how SOU policies and procedures need to change to remain compliant assist with editing and writing new procedures. Establish and maintain procedures to document all collection efforts made on individual student accounts. Monitor effectiveness of service providers developing assessment measures and reporting results to management. Participate in strategic planning meetings assisting in the development of policies and procedures tasks and goals for the collection unit. Assist with the collection of statistical data and assist unit management with the development of program goals in order to identify potential opportunities and improve the overall operating procedures for the Debt Collection unit. Work with the state DOR and third-party collection agencies. Maintain working knowledge of collection and loan management software and function as relationship manager with the vendors. Provide regular report updates to management summarizing collection efforts and make recommendations regarding the course of actions pertaining to collection activities. Maintain knowledge of federal regulation of the Student Account collections and Perkins Loan program and knowledge of other laws rules policies and procedures as they relate to conducting collection activities. Participate in various departmental teams by attending meetings participating in problem solving and completing team assignments. Cover Revenue Agent 1 duties as assigned. Other duties as assigned.
Preferred Qualifications
Experience with Excel and Word.
The Revenue agent 2 performs collection work for a university on delinquent accounts liabilities or overpayments due to the institution tracing individuals by phone letter and in person in an attempt to secure full or negotiated payment of outstanding debt. Employees in this class have regular in-person and/or telephone contact with individuals to attempt the collection monies encourage compliance with university regulations explain institution policies and procedures and obtain information. There is also regular in-person and telephone contact with representatives of other agencies and institutions with professionals (e.g. attorneys and certified public accountants) and with private parties to exchange account information explain policies/procedures and trace and locate debtors. Employees in this class receive general supervision from a revenue supervisor or other administrative superior. Once proficiency has been achieved account maintenance and adjustments are reviewed by the supervisor as needed for accuracy and conformance to agency policy and procedure. Collection statistics and caseloads are reviewed periodically for progress and to ensure satisfactory completion of work assignments and equal distribution of workload. Employees in this class are expected to make decisions independently and use State and Federal laws OARs ORSs and agency manuals as guidelines for performing their work.
Physical Demands
-
Duties
Miscellaneous: Appear in court as requested as a witness for the institution; gather documents as evidence to aid in preparing tax cases for hearings appeals and tax court; explain reason for debts origination and account balances outlining legal obligations and rights. Explain procedures and policies concerning delinquent accounts and the possible consequences of future nonpayment; provide tax program information and materials to the general public by phone correspondence and in person; assist the unit in training and orienting new employees and overseeing the work of lower-level workers. Determine how SOU policies and procedures need to change to remain compliant assist with editing and writing new procedures. Establish and maintain procedures to document all collection efforts made on individual student accounts. Monitor effectiveness of service providers developing assessment measures and reporting results to management. Participate in strategic planning meetings assisting in the development of policies and procedures tasks and goals for the collection unit. Assist with the collection of statistical data and assist unit management with the development of program goals in order to identify potential opportunities and improve the overall operating procedures for the Debt Collection unit. Work with the state DOR and third-party collection agencies. Maintain working knowledge of collection and loan management software and function as relationship manager with the vendors. Provide regular report updates to management summarizing collection efforts and make recommendations regarding the course of actions pertaining to collection activities. Maintain knowledge of federal regulation of the Student Account collections and Perkins Loan program and knowledge of other laws rules policies and procedures as they relate to conducting collection activities. Participate in various departmental teams by attending meetings participating in problem solving and completing team assignments. Cover Revenue Agent 1 duties as assigned. Other duties as assigned.
Preferred Qualifications
Experience with Excel and Word.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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