Customer Service Agent
Customer Service Agent
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$ 26000 - 30000
1 Vacancy
Job Description
Job Ad: Customer Service Agent Ideaboxpro (Los Angeles CA)
Job Title: Customer Service Agent
Company: Ideaboxpro
Location: Los Angeles CA
Salary: $26000 - $30000
Job Type: Full-Time
About Us:
Ideaboxpro is an innovative company specializing in creative solutions and digital marketing strategies tailored to our clients unique needs. Based in Los Angeles we pride ourselves on fostering a collaborative environment where creativity thrives and ideas turn into impactful strategies. Our team is dedicated to delivering exceptional results and maintaining strong relationships with our clients.
Job Description:
We are seeking a dedicated and motivated Customer Service Agent to join our dynamic team. In this role you will be the first point of contact for our valued customers providing exceptional support and solutions to their inquiries and concerns. Your primary responsibilities will include answering phone calls responding to emails and engaging in live chat interactions to assist customers with a range of issues related to our products and services.
Responsibilities:
- Handle inbound and outbound customer communications via phone email and chat.
- Provide timely and accurate information to customers regarding products and services.
- Resolve customer complaints and issues with empathy and efficiency.
- Document customer interactions and maintain detailed records of inquiries and resolutions.
- Collaborate with team members and other departments to enhance the customer experience.
- Follow up with customers to ensure their inquiries have been addressed to their satisfaction.
Skills Required:
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Proven experience in a customer service role or similar position.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite.
Benefits:
- Competitive salary ranging from $26000 to $30000.
- Health dental and vision insurance.
- Paid vacation and sick leave.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
If you are passionate about communications and eager to make a difference in a creative company apply today to join Ideaboxpro as our Customer Service Agent
Required Experience:
Unclear Seniority
Employment Type
Full-Time
