Technical Customer Representative / Tier I Helpdesk
Technical Customer Representative / Tier I Helpdesk
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Salary Not Disclosed
1 Vacancy
Job Description
Technical Customer Representative / Tier I Helpdesk
SSE is a leading technology company serving the greater St. Louis community for 35 years. We have a thriving MSP/Network ServicesPractice.
We are looking for a Technical Customer Representative/Tier I Helpdesk Technician to join our team.
We are very fast paced and this position requires quick thinking and a can do attitude. You would be working in a help desk environment providingsupport to our customers and joining an excellent company that prides itself on consistently delivering quality and exceptional customer service.
JOB RESPONSIBILITIES
- Receiving inbound calls and making outbound calls to our client base
- Ability to listen to customers with empathy regarding inquiries
- Navigate through multiple computer applications with speed and accuracy to gather necessary information to submit tickets
- Triageand manage level 1 requests assign escalation resources accordingly and determine criticality
- Consistently deliver exceptional customer service and professionalism to a wide range of customers
- Ability to accept coaching and feedback in order to achieve individual and team performance goals
- Manage schedules and coordinate service calls with resources and clients through a variety of communication methods
- Able to take ownership and accountability for day to day tasks
QUALIFICATIONS
- Advanced knowledge of computers and operating systems
- Install software troubleshoot basic operating system issues
- Basic understanding of domain and networking concepts
- Experience with MS Office Suite: Outlook Word Excel and PowerPoint
- Excellent listening and communication skills both verbal and written
- Strong customer relationship skills
- Ability to remain calm in stressful situation and work with customers to achieve goals
- Good Conflict Resolution
- Organized detail oriented and self-motivated
- Work well under pressure and the ability to prioritize daily tasks
- Certifications preferred but not required: ITIL v3 A Network Security
- Associates or Bachelors Degree preferred
BENEFITS
- Hybrid work schedule 3 days in the office 2 days remote
- 8 Paid Holidays per year
- 17 PTO days per year
- 401k plus company match
- Medical Dental Vision plans
- Weekly pay checks
Required Experience:
Unclear Seniority
Employment Type
Full-Time
