Residential Maintenance Technician

POSITION TITLE: Residential Maintenance Technician W-H Class: Non-Exempt

REPORTS TO: Senior Maintenance Managers Hrs/Wk: 40 hrs.

DEPARTMENT: Maintenance Division: 001

JOB SUMMARY:

The Residential Maintenance Technician is responsible for performing routine

maintenance and repairs for the Authoritys properties and grounds. This position

reports to the Maintenance Manager or Lead Maintenance Technician and is responsible

for ensuring that all properties are well-maintained and comply with health and safety

standards.

JOB DUTIES AND RESPONSIBILITIES:

The following statements provide an overview of a Residential Maintenance Technicians

primary functions skills needed and responsibilities but they do not include all job

requirements.

ESSENTIAL JOB FUNCTIONS:

1. Practice and ensure safety regulations are followed.
2. Adhere to personnel administrative and maintenance policies and procedures.
3. Maintain a valid drivers license and clean work vehicle.
4. Perform routine and emergency maintenance and repairs for residential properties.
5. Respond to resident service requests promptly.
6. Perform preventive maintenance tasks and keep accurate records.
7. Communicate with residents staff and contractors to ensure efficient maintenance services.
8. Collaborate with other technicians contractors and vendors to complete maintenance projects.
9. Keep public areas and grounds clean and well-maintained.
10. Perform groundskeeping tasks such as trimming mowing and planting.
11. Check assess and mitigate unfavorable conditions of furnaces and furnace rooms and make repairs as needed for satisfactory conditions.
12. Attend and participate in training programs and meetings as required.
13. Inspect troubleshoot and repair various mechanical equipment and systems.
14. Use a wide range of hand tools and equipment.
15. Contribute to team efforts by completing related tasks as needed.

PERFORMANCE STANDARDS:

1. Response time: Complete assigned work orders within a specified time frame (Routine repairs and Emergency repairs)
2. Quality of work: Ensure that repairs are completed correctly the first time and meet established quality standards with a low rate of callbacks for rework or unresolved issues.
3. Customer satisfaction: Achieve high customer satisfaction ratings as measured through resident surveys or other feedback mechanisms.
4. Safety: Adhere to established safety procedures and protocols at all times including the use of personal protective equipment (PPE) and proper handling of hazardous materials.
5. Training: Attend all required training sessions complete all necessary certifications and licenses and maintain up-to-date knowledge of relevant codes and regulations.
6. Inventory management: Keep accurate records of inventory levels and ensure that necessary supplies and equipment are always in stock to perform routine repairs and maintenance.
7. Communication: Maintain clear and professional communication with residents staff and management including providing regular updates on work orders and addressing any concerns or issues in a timely and effective manner.
8. Professionalism: Demonstrate a high level of professionalism at all times including maintaining a neat and clean appearance following established dress codes and representing the public housing agency in a positive and respectful manner.
9. Preventive maintenance: Perform regular inspections and preventive maintenance tasks to identify and address potential issues before they become major problems such as checking HVAC filters inspecting plumbing fixtures and ensuring proper functioning of safety systems.
10. Cost-effectiveness: Manage resources efficiently and effectively including using cost-effective repair and maintenance methods minimizing waste and working to reduce overall maintenance costs while still meeting established quality standards.

BEHAVIORAL COMPETENCIES

1. Accountability: The ability to take responsibility for ones actions follow through on commitments and maintain high ethical standards.
2. Customer Service: Ability to display positive attitudes and behavior. The ability to communicate effectively with residents listen to their concerns and provide prompt and courteous service.
3. Teamwork: The ability to work collaboratively with other maintenance technicians property managers and contractors to achieve common goals.
4. Oral & Written Communication Able to convey clear information through a variety of media. Writes in a clear concise organized and convincing manner for the intended audience.
5. Safety awareness: The ability to follow safety protocols use personal protective equipment and maintain a safe work environment.
6. Flexibility: Is open to change and new information; rapidly adapts to new information changing conditions or unexpected obstacles.

TECHINCAL COMPETENCIES

1. Technical expertise: The ability to perform a wide variety of maintenance and repair tasks such as electrical plumbing carpentry and HVAC using appropriate tools and techniques.
2. Appliance repair: Ability to repair and maintain a variety of appliances such as stoves refrigerators and washing machines.
3. Groundskeeping: Ability to perform basic landscaping duties such as mowing weeding pruning and snow removal.
4. Dexterity: Safely exercise skill and work methods to use maintenance tools and equipment lift and move heavy objects while exerting physical energy.
5. Attention to Detail: The ability to notice small details and identify potential issues before they become bigger problems. Groundskeeping: Ability to perform basic landscaping duties such as mowing weeding pruning and snow removal.

KNOWLEDGE SKILLS AND ABILITIES:

1. Physical ability to perform all the duties of the position description with or without reasonable accommodation.
2. Basic computer skills including email internet and word processing.
3. Knowledge of local building and safety codes.
4. Understanding of energy conservation and efficient use of resources.
5. Knowledge of basic math skills for measuring and calculating dimensions.
6. Knowledge of inventory management and procurement processes.
7. Ability to prioritize and manage multiple tasks and projects simultaneously.
8. Effective communication skills including active listening clear and concise verbal and written communication.
9. Ability to diagnose and repair a variety of maintenance issues in a timely manner including electrical plumbing HVAC and carpentry repairs.
10. Ability to maintain accurate and detailed records and reports related to work orders and maintenance activities.
11. Mindfulness and ability to perform work accurately and efficiently.
12. Ability to work in a fast-paced and constantly changing environment.
13. Flexibility and adaptability to manage unexpected situations and changes in work priorities.
14. Knowledge of fair housing laws and local and state regulations.
15. Ability to be insured under the Authoritys vehicle policy and fidelity bond.

EDUCATION & EXPERIENCE

To be suitable for this position the following education and or/experience is required:

1. High School Diploma or equivalent (G.E.D.).
2. At least one year of facilities maintenance construction or repair experience in a residential or commercial setting. (Two years preferred)
3. Knowledge of basic maintenance techniques and tools.
4. Ability to work independently and as part of a team.
5. Basic understanding of building systems codes and regulations.

TRAINING & CERTIFICATION

This position typically requires the following training certifications and/ or licensures:

• Valid operators license
• HVAC Plumbing and Electrical
• Uniform Physical Conditions Standards (UPCS)
• Locksmith
• EPA: handling refrigerants
• OSHA safety
• Asbestos awareness
• Pest control/ Bed Bugs
• MSDS
• Poison Control (Chemicals and plants

• Lead-safe work practices
• Mold remediation and prevention
• Forklift operator & Scaffold safety
• Fire safety and emergency response
• CPR first aid & bloodborne pathogens
• Cyber awareness
• Proper lifting
• Working in Inclement Weather
• Stress management

PHYSICAL REQUIREMENTS

• Ability to work indoors/outdoors withstand physical exertion and move through cramped spaces/stairwells to diagnose issues and perform maintenance
• Ability to stand walk and work in various positions for extended periods of time.
• Ability to lift and move heavy objects up to 50 pounds and use proper equipment and safety precautions to prevent injuries.
• Ability to climb ladders work in confined spaces and work at heights.
• Ability to perform manual labor tasks such as digging shoveling and using hand tools.
• Ability to operate motorized equipment such as snow blowers lawn mowers and other maintenance equipment.
• Ability to work in various weather conditions including extreme heat cold and wet environments.
• Good vision hearing and physical dexterity to use hand and power tools effectively and safely.

WORK ENVIRONMENT

• Common workplace hazards for maintenance and construction workers include physical chemical biological and psychosocial elements that may require special safety precautions and personal protective gear.

OTHER

• Position typically supervised by Senior Maintenance or Director.