Retail Billing Analyst II
Retail Billing Analyst II
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Salary Not Disclosed
1 Vacancy
Job Description
Duquesne Light Company headquartered in downtown Pittsburgh is a leader in providing electric energy and has been in the forefront of the electric energy market with a history rooted in technological innovation and superior customer service. Today the company continues its role as a leader in the transmission and distribution of electric energy providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.
Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration innovation and outcomes. We want you to join our team!
The Retail Customer Choice Analyst plays a critical role in supporting Electric Generation Suppliers (EGS) Curtailment Service Providers (CSP) and billing agents operating within the Duquesne Light Company (DLC) service territory. This position is responsible for maintaining and updating the Market Message/EGS Portal and the Market Transaction Message platform within the Oracle Utilities Customer Care & Billing (CC&B) system. The analyst serves as the primary point of contact for EGS-related inquiries manages electronic data interchange (EDI) transactions and ensures accurate billing and usage data. Additionally the role involves compiling and analyzing key performance indicators (KPIs) to support continuous improvement and operational excellence.
Location Hybrid- downtown Pittsburgh
Responsibilities:
- Maintain a thorough understanding of internal and Pennsylvania Public Utility Commission (PUC) policies related to EGS operations.
- Interpret and apply EDI implementation guides with a focus on Pennsylvania-specific requirements.
- Provide exceptional customer service by managing the Supplier Service Center mailbox reviewing and responding to inquiries from suppliers billing agents and internal departments in a timely and professional manner.
- Monitor and resolve daily control report exceptions to ensure data accuracy.
- Analyze and report on KPIs and performance metrics to identify trends and support decision-making.
- Collaborate with cross-functional teams within the meter-to-cash operations to resolve usage and billing issues.
- Conduct EDI transaction reconciliations and billing reviews to ensure quality and accuracy.
- Perform monthly supplier payment reconciliations.
- Identify and implement process improvements; update business process documentation as needed.
- Participate in cross-training and knowledge-sharing initiatives within the Supplier Services and Billing teams.
- Research and respond to formal and informal PUC complaints.
- Perform routine billing analyses and support special projects and information requests as needed.
- Ensure compliance with all applicable Company PUC FERC and PJM regulations including the preparation of regulatory filings.
- Storm role as appropriate to the role and skillset.
Education & Experience Requirements:
- Bachelors degree in Business Finance Accounting or a related field or an equivalent combination of education and experience.
- Minimum of two (2) years of relevant experience.
- Familiarity with Pennsylvania-specific EDI implementation guides is preferred but not required.
Qualifications:
- Strong adherence to safety and compliance standards.
- Excellent verbal and written communication skills.
- Analytical skills to evaluate metrics reports and system exceptions.
- Proven ability to work collaboratively and build effective working relationships.
- Strong quantitative skills to identify trends and address skill gaps.
- Ability to manage multiple projects and meet deadlines efficiently.
- Adaptability to change and continuous improvement.
- Proficiency in Microsoft Excel Word and PowerPoint.
EQUAL OPPORTUNITY EMPLOYER
Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship without discrimination because of race age sex color religion national origin disability sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis as defined by applicable law and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including but not limited to hiring compensation benefits terms and conditions of employment opportunities for promotion transfer layoffs return from a layoff training and development and other privileges of employment. An integral part of Duquesne Light Holdings commitment is to comply with all applicable federal state and local laws concerning equal employment and affirmative action.
Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening apply for a position or participate in the interview process connect with us at and describe the specific accommodation requested for a disability-related limitation.
Required Experience:
IC
Employment Type
Full-Time
