Senior Product Manager, Customer Success Product Group
Senior Product Manager, Customer Success Product Group
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
POS-20735
HubSpots Customer Success Product Group is equipping post-sales teams with everything they need to retain and grow their customers without adding another system to their tech stack. To date the Feedback Management team has focused on building foundational tools that help our customers collect and act on feedback addressing gaps in functionality and enabling basic insight workflows.
Now were ready for more.
Were looking for a Senior Product Manager to lead this team into its next chapter: transforming raw customer feedback into actionable intelligence that helps Customer Success Managers (CSMs) do what they do best drive retention growth and customer happiness.
This role is ideal for a senior product manager who thrives on iteration and the early stages of a product lifecycle lives and breathes customer empathy and stays actively learning. Youll help our customers shift from simply gathering data to surfacing the right signals the insights that tell CSMs which customers are thriving which are at risk and where to focus next.
In this role youll get to:
- Create a shared vision and cohesive roadmap for the future of this product area as a critical member of the Product Triad - our system for building product collaboratively and strategically
- Drive alignment set goals build understanding and motivate others including cross-functional partners across the company
- Guide new product ideas from initial concept all the way through launch
- Understand our customers and their journey through the product by engaging with them directly and often
- Use data to identify opportunities to improve our customers experience devise strategy to execute your ideas and partner with business stakeholders across HubSpot to make solutions that help our customers grow
We are looking for people who have:
- Experience launching products successfully to customers
- A multidisciplinary approach to thinking combining market business and technical insights to identify opportunities and weigh tradeoffs
- The ability to articulate product vision to a variety of audiences
- A deep respect for the expertise and insights of their collaborators including engineering design UX research analytics and others
- A drive to understand customer needs deeply and truly solving for their problems
- Excellent communication influencing and interpersonal problem-solving skills
- A passion for growing healthy teams and leaders cultivating psychological safety and facilitating tough conversations that help people grow
- A desire to understand how HubSpot products work
- The ability to make decisions test assumptions and iterate - often without perfect information
- Demonstrated ability to adapt in an innovative and fast-paced environment
- An understanding of the competitive software space
- Implemented new ways of integrating artificial intelligence into everyday processes to drive efficiency and create value
As a member of the Product Management org at HubSpot youll:
- Join a product-led culture that truly puts the customer first
- Create and advance an ambitious product strategy thats driven by customer needs business goals powerful data and global market indicators
- Partner closely with colleagues in UX and Engineering to create a high-value product thats both powerful and easy to use
- Use your voice share your perspective and have a real impact based on your point of view
- Know what will lead to getting promoted and why thanks to clear expectations and robust career paths
- Be empowered to show up as your authentic self and choose a work style and location where you can do your best work whether thats at home in an office or a blend of the two.
- Read more about our shared product principleshere.
We know the confidence gapand impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.
If you need accommodations or assistance due to a disability please reach out to us using this form.
At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpots Career Diversitypagehere.
India Applicants: link to HubSpot Indias equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments: Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.
Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.
Explore more:
By submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. Refer to HubSpots Recruiting Privacy Notice for details on data processing and your rights.
Required Experience:
Senior IC
Employment Type
Full Time
