Implementation Coordinator
Implementation Coordinator
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$ 50000 - 55000
1 Vacancy
Job Description
Points North is looking for an organized and client focused Implementation Coordinator to support the delivery of our technology solutions to clients in the construction industry. This role is critical in ensuring our implementations run smoothly by supporting the Implementation team engaging with clients and driving success through coordination communication and execution. If youre detail-oriented proactive and energized by helping others this could be a great fit.
What Youll Be Doing:
Project & Client Coordination
Coordinate and schedule implementation meetings and calls with clients to keep projects on track
Support Implementation Specialists with project tasks and follow-up
Manage outside partner and vendor communications when needed
Client Communication & Support
Gather and document client needs throughout the implementation lifecycle
Assist clients with configuration through the user interface and conduct user training sessions
Conduct feedback surveys via phone and email to gather client input
Technical & Administrative Support
Test and troubleshoot file uploads and assist with file creation and data entry
Track implementation details and maintain project documentation
Ensure a high-quality experience by anticipating needs and resolving issues
What We Are Looking For:
Strong interpersonal and communication skills both verbal and written
A collaborative client-focused attitude and a drive to get things done
Meticulous attention to detail and superb organizational skills
Problem-solving mindset with the ability to manage multiple tasks
Growth-oriented mindset and willingness to learn
Nice to have: Experience in SaaS. Payroll construction or compliance-related industries
Qualifications:
Bachelors degree or equivalent industry experience
1-2 years of experience in a client-facing or coordination role
At Points North we believe that taking care of our team is the foundation of our success. Thats why weve created a benefits package designed to support you both personally and professionally:
Health Insurance: Comprehensive medical dental and vision plans are available to keep you and your family healthy.
Retirement Savings: Invest in your future with employer-matching contributions to a SIMPLE Traditional and/or ROTH IRA plan.
Time Off: Generous PTO paid holidays and Volunteer Time Off (VTO) are offered so that you can take time to recharge and give back to what matters to you.
Growth Opportunities: Professional development is encouraged whether it be in training certifications or other opportunities to boost your career.
Flexibility: Depending on the role remote or hybrid arrangements may be made available to fit your lifestyle and business needs.
For this position the base salary range is $50000 - $55000 per year plus annual bonus eligibility. Final compensation determinations will reflect your unique experience skills and the responsibilities of the role.
At Points North youll find an energizing ambitious and supportive workplace where your contributions make a real impact. Ready to join our team Apply today to take the next step in your career!
Required Experience:
Junior IC
Employment Type
Full-Time
