Product Support and Operations Specialist
Product Support and Operations Specialist
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$ 65000 - 75000
1 Vacancy
Job Description
Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals.
Unbelievable partner support is at the heart of Vias mission and were looking for people who are eager to start their careers with a fast-paced mission-driven tech company. As a Product Support and Operations Specialist youll play a key role in supporting our partners (cities operators etc.) who power transportation networks using our technology. This role is a perfect opportunity for early-career professionals to gain cross-functional experience build technical expertise and make a real-world impact from day one.
We are looking for someone to start the first week of October from our New York office.
What Youll Do:
- Learn fast: Youll receive hands-on training and mentorship from experienced team members to get you up to speed on our tools workflows and industry context. Youll become an expert on Via!
- Prioritize operational issues and provide technical specific and strategic responses in an efficient manner
- Provide outstanding support to Vias partners through fast high quality ticket resolution enhancing their experience with our platform
- Work cross-functionally with teams in Product Engineering Operations and Partner Success teams
- Foster close relationships with partners to become their trusted advisor and internal champion; familiarize yourself with their realities common pain points and ways to advise them to constantly improve our deployment results
- Identify product and process improvement opportunities by acting as a bridge between partners and technical product teams helping to prioritize product improvement measures and product scalability initiatives
Who You Are:
- Minimum of 1-2 years of work experience including internships. We welcome recent grads as well as early-career professionals looking to grow in a fast-paced mission-driven environment.
- Effective at managing multiple tasks simultaneously and comfortable taking on responsibility
- Meticulous and vigilant with a high level of attention to detail
- Outstanding process-orientation analytical and organization skills
- Problem solver and entrepreneurial; you dont accept the status quo and are always looking for creative solutions
- Excellent communicator with a knack for always finding the right tone
- Bachelors Degree
- Fluency in additional languages (ie Spanish Arabic French Italian Dutch or Japanese) is a plus
- Previous experience in a technical support role is a plus
Compensation and Benefits:
- Final salary will be determined by the candidates experience knowledge and skills. Salary reflected does not include equity or variable pay where applicable
- Salary Range: $65000 - $75000
- We are proud to offer a generous and comprehensive benefits package including free medical plans and 401K matching.
Were Via and we build technology that changes the way the world moves. Were driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs healthcare and education. With our best in class suite of products we make transit thrive.
Our teams of world-class engineers data-scientists product managers operations specialists marketers transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012 Via builds solutions to digitize automate and enable data-driven decision making for entire transportation networks; fixed-route buses microtransit paratransit school buses autonomous vehicles and more.
If youre excited to be at the forefront of modernizing the future of transportation are up for solving tough problems and willing to become/already are a transit nerd we are the place for you. Even if your past experience doesnt align perfectly with every qualification in the job description for this role we encourage you to apply. You may be just the right candidate for this or other opportunities.
Ready to join the ride
Via is an equal opportunity employer.
Required Experience:
Unclear Seniority
Employment Type
Full Time
