Service Coordinator
Service Coordinator
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Job Description
About Air Systems
Air Systems a subsidiary of EMCOR Group is a leader in HVAC plumbing sheet metal high purity process piping and building automation systems. As part of EMCOR the worlds leading provider in our field were passionate about providing our clients with solutions that make a real difference.
Job Overview
Air Systems Inc. the Sacramento Office is looking for a Service Coordinator to be apart of a three-person Coordinator Team. Responsibilities include supporting both the BAS Coordinator and the Mechanical Coordinator with a working knowledge of dispatch and coordination of mechanical service technicians. This role requires the ability to cover the shifts of the other coordinators when necessary. Duties include Operational/Office Admin Support BAS Coordinator and Mechanical Coordinator Support Invoice Reconciliation and Service Agreement Management.
Key Responsibilities but are not limited to:
Customer Communication
Serves as a point of contact for customers addressing inquiries and concerns.
Provides updates to customers on the status of their service requests and any schedule changes.
Acts as a liaison with customers engineering and technicians throughout contract administration on projects; assists in developing project scopes and proposals.
Provides input on technician performance and their ability to meet customer expectations and requirements.
Mechanical Service Support
Reconciles PCard purchases.
Researches billing issues credits rebills and customer requests.
Generates new site locations using the appropriate forms.
PMs (Mechanical Preventive Maintenance)
Sets up new PM Agreements.
Runs monthly PM Service Orders.
Procures necessary materials.
Manages annual renewals.
Updates existing agreements as necessary.
Operations Support
Schedules and monitors Refrigerant Inventory reporting.
Creates purchase orders for Truck Stock and Tools.
Provides PG&E support as required.
Provides EH&S administrative support.
Acts as BAS / Mechanical Coordinator back-up as needed.
Supports general office administration tasks.
Qualifications
Solid understanding of basic accounting and finance principles
Proficiency in Microsoft Office Suite (Excel Word Outlook etc.)
Experience with ERP or similar accounting systems is a plus but not required
Strong ability to collaborate and work effectively across departments
Capable of managing and prioritizing multiple tasks in a dynamic environment
Highly detail-oriented with strong organizational skills
Strong problem-solving abilities and resourcefulness
Excellent interpersonal and people skills
Clear and effective oral and written communication skills
Strong customer service and relationship-building abilities
Team-oriented with a positive cooperative attitude
Flexible and adaptable to changing priorities
Able to thrive in a fast-paced deadline-driven environment
Creative thinker with the ability to leverage skills and resources to achieve goals
Benefits
- Comprehensive health coverage (medical dental vision prescription).
- Telehealth access and HSA/FSA options.
- Employer-paid Life Accident and Disability Insurance: 1.5 times your salary.
- Generous paid time off with increases each year 10 paid holidays.
- On-site employee gym and EV plugs and/or bike commuter benefits.
- Opportunities for professional growth through educational assistance and career development programs.
- A flexible work environment and culture that prioritizes team collaboration work-life balance and personal well-being.
Why Air Systems
At Air Systems we believe in fostering an environment of growth integrity and respect. We take pride in being an employer that values safety teamwork and a commitment to excellence. OurStandards of Successreflect the values we uphold in every project:
- Safety First: We care about the safety and well-being of our employees partners and clients.
- Teamwork: We work together with respect integrity and a shared commitment to excellence.
- Innovation & Growth: Were always looking for better ways to do thingsand we encourage creativity and continuous improvement.
At Air Systems we respect your privacy and protect your personal information. The data you provide during the application process will be used solely for recruitment purposes and kept confidential. We do not share your information with third parties except as required by law or with your consent.
Notice to prospective employees:There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.
As a leading provider of mechanical and electrical construction facilities services and energy infrastructure we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.
Competitive Salary: $25.00-$30.00 per hour based on experience.
#airsys
Required Experience:
IC
Employment Type
Full-Time
