drjobs Enterprise Account Lead, Middle East & Africa

Enterprise Account Lead, Middle East & Africa

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1 Vacancy
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Job Location drjobs

Hawthorne - USA

Monthly Salary drjobs

$ 90000 - 125000

Vacancy

1 Vacancy

Job Description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible with the ultimate goal ofenabling human life on Mars.

ENTERPRISE ACCOUNT LEAD MIDDLE EAST & AFRICA (STARLINK)

Starlink our revolutionary satellite constellation is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlinks growing base of enterprise customers from contract signature through successful activation ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy and connecting enterprises with Starlink.

RESPONSIBILITIES:

  • Act as the primary point of contact for a portfolio of enterprise customers owning the interface from contract signature onwards including onboarding ongoing account management and long-term retention/growth of the relationship and revenue. In particular this role is focused on:
    • Managing and supporting a diverse network of enterprise resellers ensuring they are enabled with the right tools pricing strategies and support to drive sustainable Starlink adoption in their regions.
    • Building strong relationships with customers ensuring account success despite the regions unique challenges such as capacity constraints regulatory barriers and complex payment environments.
    • Collecting communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our enterprise business
  • Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule identifying and successfully communicating readiness levels requirements schedules and risks
  • Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams evolve the customer experience or scale the business while balancing resources and headcount
  • Proactively troubleshoot and resolve operational blockers including shipping delays customs holds pricing disputes and other challenges.

BASIC QUALIFICATIONS:

  • Bachelors degree; OR high school diploma/equivalency certificate and 3 years of professional experience
  • 2 years of consulting or project management experience
  • 1 year experience in a customer-facing role

PREFERRED SKILLS AND EXPERIENCE:

  • Significant knowledge or experience in one of the following industries: reseller maritime aviation mobile backhaul satellite communications
  • Experience managing multiple projects and delivering under tight time and resource constraints
  • Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites ground network user terminals etc.)
  • Demonstrated ability to turn customer feedback into actionable smart improvements
  • Excellent written and verbal communication skills including ability to craft and present professional presentations
  • Excellent empathy active listening and resiliency skills
  • Ability to read contract documents and discern requirements and deliverables
  • Experience managing channel partners distributors or resellers in emerging markets.
  • Familiarity with reseller incentive structures pricing strategies and business enablement.
  • Experience working cross-functionally to resolve complex operational issues in global markets.
  • Strong ability to navigate regulatory and compliance challenges across multiple countries.

ADDITIONAL REQUIRMENTS:

  • Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
  • Availability and willingness to travel up to 30% as needed to customer sites/meetings
  • This is NOT a remote position and would require relocation if not local to the Hawthorne CA area

COMPENSATION AND BENEFITS:

Pay range:

Enterprise Account Lead/Level II: $90000.00 - $125000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills education and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives in the form of company stock stock options or long-term cash awards as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical vision and dental coverage access to a 401(k) retirement plan short and long-term disability insurance life insurance paid parental leave and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual carryover and use requirements of the law.

ITAR REQUIREMENTS:

  • To conform to U.S. Government export regulations applicant must be a (i) U.S. citizen or national (ii) U.S. lawful permanent resident (aka green card holder) (iii) Refugee under 8 U.S.C. 1157 or (iv) Asylee under 8 U.S.C. 1158 or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit competence and qualifications and will not be influenced in any manner by race color religion gender national origin/ethnicity veteran status disability status age sexual orientation gender identity marital status mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceXs Affirmative Action Plan for veterans and individuals with disabilities or applicants requiring reasonable accommodation to the application/interview process should reach out to.

Employment Type

Full Time

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