IT Asset Management Lead

Job Title: IT Asset Management Lead

On-site Technology Support ITAM Lead
Assistant Director

Enterprise Technology (ET)
Enterprise Technology provides reliable secure and resilient technology services andsolutions to support over 300000 EY people. As part of Enterprise Technology youll be atthe forefront of enabling innovative technologies including emerging collaboration tools andworld-class technology infrastructure.
Our aim is to build an outstanding customer experience with clear investment in innovationalongside operational excellence that delivers efficient quality services and solutions. Youwill work with technologists and business specialists to meet the increasing pace of ourbusiness. That means more growth for you exciting learning opportunities career choicesand the chance to make a real impact.

The opportunity
As part of Enterprise Technology the On-site Technology Supports mission is to help our customersfulfil their purposes and contribute to building a better working world by providing a fit for purposesupport service.
The On-site Technology Support - Information Technology Asset Management (ITAM) leader will beresponsible for the enterprise IT hardware asset management for all Global Delivery Service (GDS)centres globally. The leader will manage the entire IT asset lifecycle including planning acquiringdeploying managing auditing and retiring for end user asset library (Notebooks Desktops MacPrinters Audio / Visual equipments Monitors Peripherals Consumables etc..). The person willmanage the IT asset management portfolio with respect to business performance risk cost andlegal compliance. This position requires strategic thinking strong financial acumen passion forprocess excellence strong business partnership and vendor management skills. Driving changeconsolidation and service improvement is a key aspect of this role whilst keeping their teammotivated in a highly changing dynamic diverse and cross-cultural environment.

Your key responsibilities

• Re-imagine the next generation ITAM delivery model. Develop and maintain a roadmap andstrategy for end-to-end IT asset lifecycle management including planning sourcingforecasting capacity management demand & supply delivery disposal and e-wastemanagement.
• Mature the ITAM program and create automated and sustainable ITAM operations enhanceand automate by reducing manual efforts. Propose plan and partner with cross-functionalteams to deliver system automation as per firms strategy.
• Interface and collaborate directly with Finance Procurement Talent Legal SourcingBusiness Operations and Compliance teams to ensure effectiveness of ITAM program.
• Responsible for ensuring quality control throughout the lifecycle of all entity IT assets bydeveloping and implementing appropriate procedures to track and manage them.
• Listen to the voice of the customer and own KPI metrics related to ITAM. Take appropriateaction to drive satisfaction and operational excellence.
• Identify opportunities and develop plans for ongoing improvement across IT AssetManagement Configuration Management Database (CMDB) including optimize re-harvestand/or repurpose unused or partially used IT assets to achieve full efficiency and ROI fromcompany resources.
• Govern and manage Fixed Asset Register (FAR) reconciliation annual audit compliance SEZregulatory and customs related process.
• Plan and execute hardware refresh / upgrade programs and ensure availability of minimuminventory of different specifications all locations as per business demand.
• Serve as the single point of contact for all ITAM related contracts and sponsor for IT AssetManagement vendor engagements.
• Oversee vendor reseller and OEM engagements to meet established service level targets andkey performance indicators.
• Be the face of IT Asset Management to all Business Partners and Executive create and collaborate on solutions based on business demands.
• Participate in steering committee meeting representing ITAM strategy for Global DeliveryCentres.
• Manage and develop IT Asset Lifecycle Management policies standards and procedures asper Global ITAM standards and their associated business value.
• Act as a coach to team to deliver scope meet schedules balance workload and resolveroadblocks. Escalate timely to ensure programs and/or services are not jeopardized.
• Establish a service culture with sufficiently ITIL-educated operations management and staff.
• Establish and administer the annual budgets and manage expenditures to operate within theapproved budget.
• Maintain a high-level understanding of the business objectives processes and supportingTechnology needs of all customers in the Region. Stay sensitive to unique local needs.
• Work with leadership to optimize the business value quality and cost of requested servicesto meet the Firm and EY Technology objectives and policies with a clear articulation of theservice levels delivered.
• Collect viewpoints on Technology needs and service issues and communicate these to theappropriate EY Technology leader.
• This role is required to physically work in an EY office.

Skills and attributes for success

• Ability to define the organizations asset management & inventory policy based on industrybest practices.
• Demonstrated experience in financial management including budgeting sourcing andservice costing.
• Understanding of technology and data visualization skillsartificial intelligence machinelearning Internet of Things analytics software and apps.
• Ability to develop & comprehend the data visualization reports to track orders andshipments trends demand and any weaknesses and inefficiencies based on differentparameters.
• Advanced analytical skills are required to identify opportunities for service and processimprovement across the geography supported.
• Comprehend market economics and dynamics. Predict possible future scenarios by gaininginsights into the market trends.
• Work independently with limited oversight from a supervisor.
• High-level decision-making responsibilities include the prioritization of work for the IT AssetManagement function and determining approaches to effectively address service deliveryconcerns of large customer base.
• Demonstrated ability to manage effectively with escalations difficult situations anddemanding individuals under pressure.
• Co-ordinate understand and successfully integrate the activities of a large cross-culturalcross-border team including virtual interaction and ability to travel as per requirement.
• Demonstrated ability to manage all aspects of team management including hiringdevelopment and counselling.
• High level understanding of SEZ regulatory customs compliance protocols relevant to therole.

To qualify for the role you must have

• 15 years of applicable work experience in large multi-country teams.
• BE-IT Bachelors degree in Business Administration Information Technology.
• Certification in ITIL & IT Asset Management preferred
• 5 years experience of working directly in IT Asset Management role or experience in supplychain management preferred.
• Established experience in vendor relationship management outsourcing strategy and e-waste management.
• Proven track record in leading positive team dynamics that drives efficiencies in throughput.
• Strong organizational analytic and complex problem-solving skills
• Highly effective speaking listening writing project management and interpersonal skills
• Effective communications and collaborative skills with ability to work with managementbusiness and technical leaders and staff of all levels.
• Experience with IT service management tools and/or knowledge of major ITAM productssuch as Service Now or equivalent.
• Successful candidate will be an energetic passionate leader who demonstrates initiative andthe ability to generate creative solutions and deliver with excellence.
• Exceptional customer service orientation. Work schedule flexibility to adjust to multipledemands shifting priorities ambiguity and rapid change

What we offer
As part of this role youll work in a highly integrated globally diverse team with the opportunity andtools to grow develop and drive your career forward. Here you can combine global opportunitywith flexible working. The EY benefits package goes above and beyond too focusing on yourphysical emotional financial and social well-being. Your recruiter can talk to you about the benefitsavailable in your country. Heres a snapshot of what we offer:

• Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: Well provide the tools and flexibility so you can make asignificant impact your way.
• Transformative leadership: Well give you the insights coaching and confidence to be theleader the world needs.
• Diverse and inclusive culture:Youll be accepted for who you are and empowered to useyour voice to help others find theirs.