Bilingual Collections Specialist
Bilingual Collections Specialist
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Job Description
NorthStar Memorial Group is seeking a Bilingual Collections Specialist (English/Spanish) at our Home Office in Houston TX. Our open-door policy ensures your voice is heard and your ideas matter fostering an environment that encourages innovative thinking and challenges the status quo. As highly empathetic individuals our home office employees provide crucial support and guidance to our on-site teams empowering them to better assist and guide our client families during their most difficult moments. We value individuals who embody our commitment to excellence teamwork and compassionate service.
Responsibilities
- Utilize strong customer service skills aligning with QA guidelines similar to the customer service staff
- Apply effective negotiation skills (accounts not eligible for buyout)
- Record client interactions including inquiries complaints and actions taken in the computer system
- Collaborate with various locations to address billing and collections discrepancies.
- Meet a daily call quota of 60 outbound calls
- Send collection letters following company guidelines
- Maintain a monthly aging report to document collection activity
Compensation
- Base Pay: $17/hr.
- Commission: Up to $34000 annually
- Payouts: Quarterly and Monthly
Benefits
- Medical Dental and Vision Insurance
- 401(k) with Employer Matching
- Paid Time Off
- Yearly Performance Bonus up to 10% of salary
Qualifications
- Minimum 1 year of experience in first-party collections
- Bilingual in English and Spanish REQUIRED
- Proficiency in Excel Word and Microsoft Teams
- Ability to engage with callers without a script
We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender gender identity national origin disability or veteran status.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
