Solutions Engineering- Post Sales
Solutions Engineering- Post Sales
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Job Description
Who we are:
Who you are:
The Solutions Engineering role showcases and adapts Geotab solutions for partners and end-users by identifying and understanding customer needs and requirements. This position is involved in the development and customization of solutions using Geotabs open platform to meet unique requirements support partners and customers to overcome their business challenges. This role works closely with a variety of stakeholders within our sales channels customer care product management and other solutions engineering teams. The Solutions Engineering role plays a fundamental role in driving Geotabs strategies developing tools and educational content for internal teams and external partners and advancing on-going business objectives. This position helps identify gaps in the product ecosystem providing alternative solutions and valuable feedback to our product and development teams.
What youll do:
As a Solutions Engineering professional you are a problem solver drawn to the stimulating environment created by rapidly evolving technology and the complex challenges faced by our partners and customers. With a growth-driven mindset and a strong eagerness to learn you will work strategically with customers to develop innovative solutions that improve operational safety efficiency and sustainability. You want to make an impact by engaging with customers and partners across key global industries. Whether maximizing fleet productivity implementing risk management technologies or driving sustainable operational improvements this role allows you to influence outcomes through the most effective and meaningful solutions. Striving for excellence you embrace innovation as the foundation of everything we do. Here youll have the freedom to think creatively take initiative and make things happen. We believe in working hard and playing hard and were committed to providing continuous opportunities for you to learn grow and be your best.
How youll make an impact:
Develop and maintain comprehensive knowledge of the Geotab ecosystem serving as a Subject Matter Expert (SME) to empower end-users and partners and enhance their understanding of Geotab solutions.
Engage and collaborate with partners and end-users to optimize their utilization of Geotabs technology products and solutions tailoring the approach to meet their specific needs.
Collaborate with the Geotab revenue generating teams as a key technical resource to identify and deliver effective solutions for customer challenges by working closely with them and their partners contributing to sales growth ecosystem expansion and customer retention. Conduct technical activities ranging from discovery requirements gathering technical demonstrations presentations etc. enabling an enriching customer engagement experience.
Ensure partner and end-user satisfaction through prompt and accurate service bolstering internal team support by providing additional insights and know-how.
Support Geotabs partner upskilling driving them towards excellence to support customers across unique channels using best practices and leveraging a deep understanding of industry verticals.
Assess and analyze partner and end-user business challenges identifying Geotabs viability and proposing alternative approaches when necessary.
Contribute to the continuous improvement of the companys offerings by providing partner and end-user feedback providing opportunities to collaborate with Product.
Keep and maintain accurate documentation and records of customer/partner engagements solution designs and deliverables by following department processes and procedures.
What youll bring to the role:
3-5 years of experience in Solutions Engineering Technical Account Management Engineering Support Automotive Engineering Data Analysis or Systems integration with a focus on customer-facing roles.
Technical knowledge and understanding of telematics IoT APIs and related technologies.
Bachelors degree in Engineering Computer Science Information Technology or a related field.
Equivalent combination of education and/or work experience in related field may be substituted.
Experience with programming languages such as Python SQL Java or C# and experience with API integrations is a benefit.
Ability to work with Agile Work Management Ticketing and Customer Relationship Management tools like JIRA and Salesforce is an asset.
Effective problem-solving and critical thinking abilities with the capacity to assess customer challenges and propose viable solutions.
Ability to collaborate effectively with cross-functional teams including sales product development and customer support.
Strong communication and presentation skills including the ability to articulate complex concepts to both technical and non-technical audiences.
A customer-focused mindset with a commitment to understanding client needs and delivering exceptional service.
Desire to stay relevant with emerging technology and the flexibility to adapt to growing market demands.
Ability to utilize market trends and a desire to drive revenue growth.
Experience with sales or business development particularly with indirect sales channels with the ability to identify and pursue potential opportunities.
Time management and organizational skills with the ability to manage multiple projects and priorities simultaneously.
Ability to travel up to 20% of the time.
Why job seekers choose Geotab
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
How we work
Other employment statements:
Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. Additionally employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the Companys legal duty to furnish information.
We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management career development training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices please contact us at Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race color religion gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status. Improper interference with the ability of Geotabs employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint please contact our EEO officer Klaus Boeckers at For more details view a copy of the EEOCs Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively Geotab) you acknowledge Geotabs collection use and disclosure of your personal data in accordance with our . Click here to learn more about what happens with your personal data.Employment Type
Full Time
