Onboarding Manager
Onboarding Manager
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Job Description
At Podium our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real paying customers. Every day millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
Our work and focus on helping local businesses thrive has been recognized across the industry including Forbes Next Billion Dollar Startups Forbes Cloud 100 the Inc. 5000 and Fast Companys Worlds Most Innovative Companies.
At Podium we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass guiding daily behavior and decision-making and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission Podium will be a great place for you!
The Onboarding Manager is a vital part of the Podium team. Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections integration fulfillment tailored team trainings for all locations in any given account resolving customer issues and customer usage monitoring to bring about the successful completion of new customer implementation. The Onboarding Manager also has a major role in creating new processes internally and needs to be able to adjust quickly to changing circumstances.
What you will be doing:
- Primary contact during first 30 days of new customer experience
- Podium product expert
- Manage potential escalations within first 30 days
- Coordinate all account connections (product and integration related)
- Ensure product adoption through various outreach methods and health scoring of accounts
- Implement and configure AI agents
- Ensure effective hand-off to CSMs after onboarding period is over
- Conduct full-team trainings for all locations in every account covering best practices
- Coordinating and responding to client issues
- Building new processes and working with different departments to create a smooth implementation experience
What you should have:
- 1-2 years of experience in a customer onboarding/implementation role (in SaaS is a plus)
- A bachelors degree in business or similar field.
- Exceptional written and communication skills
- Experience communicating directly with clients
- Proven track record of managing multiple concurrent projects with varying complexity levels
- Excellent problem solving skills
- Self-starter with prior experience navigating complex customer environments
- Ability to sort through large volumes of data and drive insights and results
- Interest in further understanding and working with AI agents
What we hope you have:
- Bachelors degree.
- Experience with Gainsight and Salesforce
Benefits:
- Compensation: $% variable ($60500 OTE)
- Transparent culture
- Work in this building in Lehi UT 5 days a week
- Great opportunities for career growth
- Life insurance long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Excellent medical dental and vision benefits
- 401k Plan
- Bi-annual swag drops with cool Podium gear and apparel
- A stellar HQ (Utah) gym with local professional coaches and classes offered
- Onsite HQ (Utah) child care center subsidized for employees
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion gender national origin sexual orientation gender identity or expression age disability genetic information marital status or veteran status.
Required Experience:
Manager
Employment Type
Full Time
