Customer Service Advocate
Customer Service Advocate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Ed Napleton Automotive Group is looking for our nextCustomer Service Advocatelocated at Napletons Chevrolet of Wayzata the Customer Service Advocate isresponsible for making the customer experience the best that it can be when working with us.
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50 dealerships throughout sevenstates. Our strength comes from the more than 3500 employees nationwide.
Job Duties:
- Conduct outbound calls giving customers updates on their vehicle
- Assist with resolutions for customer complaints
- Contact customers regarding satisfactions surveys
- Contact customers regarding their survey scores
- Answer phones and direct consumer to the proper department and follow up in a timely manner. * Handle customer complaints diplomatically
- Perform any other special duties as requested by Dealer and other Managers.
Job/Education Requirements:
- High school diploma or equivalent-required
- 2 years of customer service experience - preferred
- Excellent oral communication skills-required
- Ability to communicate customers interests needs and requests to management and sales personnel-required
- 18 years of age or older to comply with the company driving policy-required
Benefits
- Paid time off
- Family owned and operated.
- Health Dental Vision & Life Insurance
- 401k
- Internal Growth
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws
Employment Type
Full-Time
