Director, Global Consulting Network (GCN)

Position Overview

Position Title Director Global Consulting Network (GCN)

Direct Reports None

Reports To Vice President Global Services

Employment Status Full Time Exempt

Salary Band Director

Work Location Onsite / Hybrid / Remote

Travel Requirements 10% or less as required domestic and international

Salary $115000 - $125000 USD base commensurate with experience

Commission Eligible Not applicable

Bonus Eligible Yes based on performance goals and organizational performance

Sponsorship None candidates must have the legal right to work in the United States to be considered for

this position. No visa or work sponsorship will be provided.

Relocation Not offered

Position Summary

Planetree a non-profit organization which pioneered the modern movement of person-centered care is seeking a talented operational leader to join our team as Director Global Consulting. Founded by a single patient in 1978 Planetree has empowered over 9 million patients and healthcare providers to look at the care journey in a whole new way. Planetree is a consulting organization working with healthcare provider organizations in the United States and in more than 30 countries globally to implement comprehensive person-centered models of care. Planetree is an advocacy organization working with ministries of health and health-related NGOs around the world to promote person-centered care (PCC) as a model for improving quality of health care and services. And through partnerships with universities in several countries Planetree is changing the way that person-centered approaches to care are studied and taught to future generations of healthcare professionals.

Reporting to the Vice President Global Services the Director Global Consulting Network (GCN) is accountable for building and managing Planetrees global network of contracted professionals who will deliver Planetree services develop product content provide educational resources conduct assessments and support our global mission. This represents an exceptional opportunity for an accomplished mission-driven collaborative leader who is passionate about improving healthcare and creating a world where patients are respected and engaged in their care. The new Director GCN will join Planetree at a key time in its evolution and impact the future of this remarkable organization and the healthcare organizations it serves around the world.

Responsibilities

Faculty

• Build and manage the Planetree Faculty program including all contractual documents recruitment processes and Faculty experience
• Allocate Faculty as required to Planetree delivery and development activities
• Manage performance evaluation for Planetree Faculty Consultants
• Build and manage the Planetree Consultant program including all contractual documents recruitment processes and Consultant experience
• Build and manage the Planetree Consultant training and competency program in collaboration with the Consulting team and in alignment with the Planetree Method and Framework
• Deliver onsite and virtual training to ensure a consistent Planetree client experience
• Allocate Consultants as required to Planetree delivery and development activities
• Manage performance evaluation for contracted Planetree Consultants in collaboration with the Regional Directors Consulting Certification Specialists
• Build and manage the Planetree Certification Specialist program including all contractual documents recruitment processes and Certification Specialist experience
• Build and manage the Planetree Certification Specialist training and competency program in collaboration with the Director of Certification and in alignment with Planetree Framework and assessment methodologies
• Deliver onsite and virtual training to support inter-rater reliability and ensure a consistent Planetree client experience
• Allocate Certification Specialists as required to deliver Certification assessments
• Manage performance evaluation for Certification Specialists with the Certification team
• Achieve IEEA Surveyor Training Program accreditation for the Planetree Certification Specialist program and manage all processes required to maintain

Teamwork & Culture

• Contribute to annual team operational plan aligned to Planetrees strategic plan and roadmap
• Work internally as a collaborative team member to meet the goals of Planetree
• Contribute to Planetrees organizational learning by bringing field experiences to drive innovation
• Complete mandatory training as required
• Live and uphold the Planetree Mission Vision and Values

Critical Skills

• Manage multiple stakeholder inputs and consult widely as required with Planetree team members and strategic partners
• Dedicated to driving positive change in healthcare
• Comfortable engaging in professional communication with individuals from a variety of backgrounds and cultures
• Flexible and able to adapt appropriately to various situations and conditions
• Advanced communication skills including written verbal and non-verbal
• Ability to manage projects in a single contract or complex system project
• Ability to think strategically and implement to realize a future transformational vision

Minimum Competencies

Education

• Masters degree in business healthcare administration education or related field (eg MBA MHA MEd MPH)
• Preferred: Additional research certifications or other masters degree(s)

Experience

• Demonstrated experience managing a global contracted workforce
• Demonstrated experience with program and curriculum development and evaluation
• Demonstrated experience creating and leading online and onsite training
• Experience leading remote teams across multiple time zones and cultures
• History of effectively managing multiple competing responsibilities with the ability to prioritize and drive critical business objectives
• Demonstrated analytical skills and ability to think strategically and solve problems
• Strong project management skills
• Excellent interpersonal skills with demonstrated ability to build and leverage strong relationships with diverse stakeholders both internal and external
• Skilled at coaching developing and managing both early-career and seasoned professionals
• Preferred: International healthcare experience

Personal Attributes

• An operationally focused leader willing and able to be hands-on in day-to-day delivery
• A highly collaborative leader with maturity and personal confidence to tap into and leverage the experience and talent of colleagues across the organization
• A bright open-minded life-long learner with a spirit of inquiry respectful of all people and cultures
• A leader who balances action-orientation with patience and judgement
• Demonstrates a poised confident and engaging professional presence
• Preferred: Previous operational experience within not-for-profit organizations

Technology

• Experience with using Salesforce or other CRM technologies
• Proficient in Microsoft Office (Word Excel PowerPoint OneDrive) and 365 products
• Proficient with video conferencing platforms such as Zoom and Teams
• Proficient with presentation technology requirements
• Preferred: Proficient with Expensify

Language

• English proficiency written and verbal
• Excellent oral and written communications skills
• Preferred: Other foreign languages (e.g. Spanish Portuguese Arabic Dutch French)

Performance Evaluation

Performance objectives will be established at the beginning of the team members period of employment. These objectives will be discussed and agreed with the team members direct line manager. This will form the team members Development & Performance Plan for the year.

Performance will be evaluated by:

• Feedback on work achievements and issues by ongoing discussions and at performance evaluations
• Periodic external member / partner feedback on services provided
• Performance indicators for systems relating to the delivery of Planetree products and services
• Performance indicators for key areas of responsibility

Diversity Statement

Planetree is a non-profit 501 (c) 3 organization. We work in over 30 different countries and value diversity in our work and our workplace. In our work we promote respect inclusion and compassion towards all stakeholders in the healthcare enterprise. We encourage qualified candidates of any race religion creed or orientation to join our mission-driven team.

Additional Information

All positions at Planetree require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all the following: SSN/SIN validation education verification employment verification and criminal check search against global sanctions and government watch lists fingerprint verification credit check and/or drug test. By applying for a position with Planetree you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Planetrees employment policies. You will be notified during the hiring process which checks are required for the position.

Pay Transparency Non-Discrimination Notice Planetree will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

The expected base salary for this position ranges from $11500 to $125000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable licensure or certifications obtained. Market and organizational factors are also considered.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: Experience:

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