Sr. Payment Excellence Associate

Who We Are

Through our service brands Hyundai Motor Finance Genesis Finance and Kia Finance Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai Genesis and Kia customers and dealerships. We provide vehicle financing leasing subscription and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow innovate and diversify we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering philanthropy and the empowerment of our Employee Resource Groups. Together we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay as an employee of HCA you are eligible for the following benefits:

Medical Dental and Vision plans that include no-cost and low-cost plan options

Immediate 401(k) matching and vesting

Vehicle purchase and lease discounts plus monthly vehicle allowances

Paid Volunteer Time Off with company donation to a charity of your choice

Tuition reimbursement

What to Expect

The Sr. Payment Excellence Associate supports day-to-day operations related to payment processing vendors. This includes working with the Payment Excellence Manager and Servicing & Loyalty Strategy teams to ensure strategies are carried out successfully and vendors meet HCA standards such as service levels follow-up tickets and daily performance metrics. The Associate works with various business teams and vendors to improve processes monitor performance and provide analysis as needed. Responsibilities include helping with efficiency initiatives creating vendor performance reports and addressing quality or compliance issues with training as needed. This role also involves working with internal teams like HR Finance and Procurement and sharing updates in department meetings to support team goals.

What You Will Do

1. Analyze Vendor Data and Performance

Use data and metrics to find trends and areas to improve vendor performance.

Create regular reports to share vendor performance updates with the team and management.

Help identify risks with vendor services and work with others to fix potential issues.

Suggest ways to save costs and improve customer experience in vendor-related processes.

2. Audit vendors adherence to regulatory and compliance requirements set forth by our organization and relevant authorities.

Regularly audit vendor processes to identify and rectify any compliance gaps.

Establish and maintain vendor issue logs with follow up and resolution of each issue.

Follow-up with vendors to ensure that required remediation is conducted in a timely manner.

Maintain and monitor issues list and follow up within SLA with the goal goal of mitigating loss to HCA for financial or customer sentiment.

3. Monitor and evaluate vendor performance

Ensure vendors meet and exceed production and quality targets based upon agreed1upon key performance indicators (KPIs) and goals.

Foster strong relationships with vendor management teams and serve as the primary point of contact for issue escalation and resolution. Engage cross functionally to resolve issues.

Ensure the vendors are meeting all the contractual obligations and service-level agreements (SLAs) established in the vendor agreements.

Collaborate with leadership to adjust vendor contract/terms as needed.

Develop and maintain vendor process workflows depicting their interaction with HCA.

4. Review monthly invoices from outsourced funding vendors

Process review for accuracy and approve vendor invoices for payment processing.

Review and analyze data to verify alignment with billing details.

What You Will Bring

Minimum 4-6 years progressive experience in a captive finance company preferred experience in servicing payment processing or back-office functions.

Bachelors degree in business administration Accounting Economics Finance or equivalent experience.

Good project management skills and demonstrated competency with research and analysis.

Intermediate skills with project and presentation software including PowerPoint Visio MS Project Access and Word.

Intermediate skills in Excel to perform data analysis.

Demonstrated strong communication and process improvement skills with an advanced ability to conceptualize and design new methods for practical application. Effectively manages and leads change.

Problem solving and critical thinking skills.

Proven track record with delivering seamless customer experiences.

Ability to thrive in a performance coaching environment.

Work Environment

Employees in this class are subject to extended periods of sitting standing and walking and using a computer. Work is performed in an office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice at or before the point of collection about the categories of personal information to be collected from you the purposes for which your personal information is collected or used and whether that information is sold or shared so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018 as amended as amended by the California Privacy Rights Act of 2020 (CCPA).

If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at .