Director of Training
Director of Training
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Job Description
Job Details
Description
ABOUT THE COMPANY
Acumen LLC. is one of the nations leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do. Among many benefits to working here we offer medical dental and vision coverage generous paid time off and incentive bonuses to those who qualify.
OVERVIEW AND ESSENTIAL JOB FUNCTIONS
The Director of Training is responsible for creating and delivering a training development plan completewith materials tutorials instructions and learning resources such as online modules and guides. They also supervise the Training Specialist.
- Develop and deliver customer training for implementations and upon request; training should bedelivered within the context of the customers implementation and configuration plan
- Develop and maintain user training material
- Develop and maintain Help Center documentation including collaboration with internal and externalresources for training videos
- Create training strategies initiatives and materials including communication of new releases
- Test and review created materials
- Oversee a team of trainers delivering internal employee and external customer and product training
- Collaborate with the HR and operational leaders to ensure training/onboarding plans are established to follow departmental position scorecards
- Maintain a database of all training materials
- Maintain expertise in the DCI user interface and core operational workflows
- Maintain familiarity with the customer industry as needed to effectively evaluate workflows anddesign/deliver training
- Evaluate the user and workflow impact of new features and functionality; determine and deliver theappropriate training and communication
- Establish processes for cross-team collaboration pertaining to training communication anddocumentation updates for system changes
- Stay up to date on the latest tools and resources
- Responsible for hiring and ensuring adequate training for personnel within the department
- Provides leadership supervision coaching feedback development and discipline (as necessary) andact as role model within organization
- Ensures that employee(s) effectively perform the essential functions of their position(s)
- Delegates appropriate responsibilities to departmental personnel.
- ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company postureby familiarizing themselves with all policies procedures standards and guidelines and act accordingly.
Qualifications
MINIMUM QUALIFICATIONS
- Bachelors degree in education business information technology or related field
- Two (2) years previous experience as a trainer corporate training specialist or related position
- 5-8 years of management experience
- Proficient computer skills Microsoft Office Suite (Word PowerPoint Outlook and Excel) andinstructional software
- Public speaking skills
- Experience with technologies and best practices for instructional manuals and teaching platforms
- Familiarity with Learning Management Systems (LMS) software such as Articulate 360
- Familiarity with Acumen services and business processes
- Strict adherence to company philosophy/mission statement/sales goals
- Strong project management skills with the ability to supervise multiple projects
- Good interpersonal skills and communication with all levels of management
- Able to multitask prioritize and manage time efficiently
- Excellent verbal and written communication skills
- Able to analyze problems and strategize for better solutions
Acumen is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin age protected veteran or disabled status or genetic information.
If you require reasonable accommodation for any part of the application process or hiring process please submit your request through one of the following methods listed below:
(a) Dedicated fax
(b) Dedicated email DISABILITY ACCOMMODATION REQUESTS ONLY
(c) US mail - 4554 E Inverness Ave Mesa AZ 85206- Attn Human Resources
(d) Dedicated phone 1- Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY
Required Experience:
Director
Employment Type
Unclear
