PC Technician
PC Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Titan Technologies LLC (Titan) is seeking an experienced self-directed PC Technician to support the Special Operations Forces Information Technology Enterprise Contract (SITEC) III contract. As a member of our team you will help to assist USSOCOM Service Component Commands Theater Special Operations Commands (TSOC) and deployed forces in the delivery of a full spectrum of Information Technology (IT) services to operate and maintain information flow communications and connectivity globally.
Job description
PC Technician must have excellent problem-solving and customer service skills as well as extensive experience with desktop hardware software applications operating systems and network connectivity. This position must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. The PC Technician may be required to provision and maintain mobile devices (NIPR SIPR and Gray).
Duties and Responsibilities:
- PC Technician may perform a variety of services in support of End Users and/or Missions for the various components and commands residing at the locations assigned and as directed by leadership. Services performed may include:
- Manage and provide day-to-day support for End User Devices that provide local or remote access whether using wired or wireless connectivity.
- Oversee Jr technicians. Provides status of ongoing technical initiatives.
- Provide troubleshooting and resolving technical issues.
- Conduct application and data migration necessary as a result of a hardware or software IMAC or re-installation.
- Troubleshoot and repair software and network connectivity issues.
- Build configure and test IT equipment in accordance with applicable standard hardware configuration(s) software image(s) procedures and specific requirements.
- Plan engineer coordinate install and/or manage equipment installations.
- Recommend upgrades to and replacements in accordance with policies and procedures.
- Integrate test and verify remote access hardware and software.
- Support approved peripheral devices.
- Interface directly with customers to provide training and to resolve issues related to services.
- Provide telephony instrument services.
- Provide IMAC services.
- Coordinate with the Enterprise CSD Site/Local Helpdesk OEMS Network Server Architecture and/or Engineering and the requesting organization.
- Conduct pre-install and site surveys as necessary.
- Make use of Remedy for receiving documenting and closing tickets.
- Update management tools as required.
- Make use of available tools to troubleshoot and resolve issues such as SCCM McAfee InTune Forescout Tivioli and/or Hypori.
- Provide telephony instrument services including but not limited to provision telephones configure and connect VoIP telephones key secure equipment change the usernames enable and disable extension mobility and activate and deactivate telephone features.
- Manage and provide day-to-day support for VDI clients.
- Integrate test and verify VDI client hardware and software with USSOCOMs VDI standard client image.
- Recommend upgrades to and replacements for hardware and software utilized by VDI clients.
Required Qualifications:
- A DoD TS/SCI clearance is required.
- DoDD 8570.01-M IAT II certification is required.
- At least 1 year of previous experience working as a PC Tech or Help Desk.
Education:
- BS 2 years of experience OR MS 0 years of experience OR HS with 6 years of experience OR AA 4 yrs of experience.
Clearance:
- Applicants selected will be subject to a security investigation and must meet eligibility requirements for access to classified information.
Company Description:
Titan Technologies LLC and our wholly owned subsidiaries TelaForce LLC and Titan Facilities Inc. design build integrate and manage innovative solutions and software applications. Our remarkable people working collaboratively under a shared vision have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing Consider Titan Technologies for the next step in your career journey and be part of an impactful team!
Titan is proud to be a Service-Disabled Veteran Owned Business.
Required Experience:
IC
Employment Type
Full-Time
