Sales Territory Manager (E-Commerce)
Posted on :
28-06-2025
Employer Active
1 Vacancy
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Job Description
Our Offer:
- Strong career support in an international environment.
- Great culture and colleagues.
- Multifarious benefit programm.
Do you see a personal challenge in these versatile and responsible tasks Then apply now!
We look forward to receiving your application!
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the worlds most international company in the world
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express Egypt is the recognized market leader in Express logistics and an Employer of Choice - with a 2020 global ranking at #2!
Join our team and discover how an international network thats focused on service quality and sustainability is able to connect people and improve lives through the power of global trade. And not just for our customers but for every member of our team too. To learn more about our culture motivated people and our purpose please you want to make a difference Then come to our Insanely Customer Centric Team and become a Certified International Specialist!
Join our team and discover how an international network thats focused on service quality and sustainability is able to connect people and improve lives through the power of global trade. And not just for our customers but for every member of our team too. To learn more about our culture motivated people and our purpose please you want to make a difference Then come to our Insanely Customer Centric Team and become a Certified International Specialist!
Job Purpose:
Manage and develop the assigned Portfolio of Business to Customer (BTC) customers in order to maintain and grow the DHL market leadership position; And achieve the new business monthly target Achieve individual sales targets while meeting key customer needs.
Key Activities:
- Act as an ambassador for DHL at all times and attend to customer needs in a professional friendly and courteous manner
- Ensure that a high level of professional rapport is developed and maintained with all customers
- Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
- Manage and develop a portfolio of prospects and existing customers through building a strong customer relationship to ensure that customers needs are recognized and met
- Manage all customer-related information by communication to the selling team around specific customers as well as in sales systems so that other DHL staff can access customer and territory information
- Promote DHL brand image and values through own appearance and behaviour so that it reflects DHL high standards and develops customers relationship
- Establish customer agreements and ensure and that pricing guidelines are always applied and profitability targets for customers are met. Ensure that customers prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re-negotiation takes place
- Develop and implement an approach to secure competitors and prospects business in the shortest time possible. Establish Prospects pipeline to support this approach and target them accordingly
- Exploit all new opportunities from existing and potential customers (prospects) ensuring a maximum penetration of DHL in assigned territory
- Develop and implement a personal sales plan and call cycle that incorporates initiatives for identifying and gaining new business and maximizes growth of existing customers to achieve the individual sales (volume and profitability) targets
- Monitor customer performance loyalty and satisfaction to measure success business fluctuation and possible business at risk. Take appropriate corrective action internally and/or with the customer
- Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.
Educational Requirements:
- A minimum of bachelors degree or equivilant.
Essential Experience:
- 3-5 years experience in hard core e-Commerce sales.
- Experience in the Air Express industry or freight forward industry is preferrable.
- Excellent verbal communication and interpersonal skills.
- Proven ability to work under pressure in a fast paced time sensitive environment.
- Passion to provide excellent Customer Service.
- Excellent Selling Skills in a complex sale environment.
- Business/commercial acumen.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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