Senior Market Intelligence & Customer Insight Analyst
Senior Market Intelligence & Customer Insight Analyst
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Job Description
Senior Market Intelligence & Customer Insight Analyst (Geneva)
Full time permanent
We have an exciting opportunity for a Senior Analyst to join our Global Market Intelligence & Customer Insights team based in the UK.
The successful applicant will coordinate the collection and communication of Market Intelligence that informs GVA and Agency management of market dynamics and trends with commentary on the potential impact on the business with recommended courses of action for consideration.
They will excel in the collation of a wide variety of secondary data sources to build and communicate a concise picture of the opportunities and risks that current and forecasted market trends offer MSC. They willalsosupport the delivery of commercial results through professional Customer Insight programmes which will include market segmentation customer research customer journey mapping measurement and feedback.
At MSC UK we are committed to delivering a market-leading service to our customers while living our company values throughout every step of their journey with us.
Skills and experience youll bring to us
- University degree or equivalent qualification
- Strong customer-centric mindset
- Proficient in data analysis and segmentation
- Expertise in customer journey design mapping and measurement
- Skilled in presenting insights and recommendations
- Advanced proficiency in Microsoft Excel and Power BI
- Excellent copywriting and communication skills
- Proactive confident and self-motivated
- Strong stakeholder engagement and interpersonal abilities
- Effective project support and collaboration
How you will help us and what you can expect
As a truly customer centric thinker you will co-ordinate market intelligence and customer insight programmes across Regions in the following areas:
- Deliver the collection and interpretation of rounded market intelligence and customer insight from relevant internal and external sources
- Including implementation and communication of regular management reports and customer satisfaction studies
- Identify and highlight trends that can be used to inform key business decisions
- Work closely with other key departments identify customer experience improvements and ensure these changes positively impact on the customer as well as growth and profitability KPIs
- Coordinate the identification and selection of target market segments and support the delivery of market segment and experience strategies
- As a member of the Global Marketing Team always live the Brand and make positive contribution to projects / work across the team as required from time-to-time.
- Contribute towards further embedding of a customer-centric culture across the business
- Support the Global Market Intelligence & Customer Insights Manager in the delivery of the Global Market Intelligence and Customer Insights strategy and function
If you feel that this is the next step in your career please apply now.
What Working for Us Means
We pride ourselves on being the employer of choice within our industry. We are a family company and our family values feed into everything we do. We are passionate about what we do we challenge ourselves to achieve excellence and we are tenacious in overcoming obstacles. Through working together with passion and enthusiasm we provide a unique experience for our customers.
We are in continuous evolution. We strive for the most innovative solutions to embrace change always respecting safety and the environment.
Our mission is to provide our people with personal fulfilment and enrichment. We are committed to sharing our knowledge delivering training and support; enabling our peoples professional growth. We ensure fair opportunities through providing long-term career development embracing diversity and valuing all cultures. Diversity bringing strengths through different viewpoints experiences & approaches.
WHAT WORKING FOR US MEANS
We pride ourselves on being the employer of choice within our industry. We are a family company and our family values feed into everything we do. We are passionate about what we do we challenge ourselves to achieve excellence and we are tenacious in overcoming obstacles. Through working together with passion and enthusiasm we provide a unique experience for our customers.
We are in continuous evolution. We strive for the most innovative solutions to embrace change always respecting safety and the environment.
Our mission is to provide our people with personal fulfilment and enrichment. We are committed to sharing our knowledge delivering training and support; enabling our peoples professional growth. We ensure fair opportunities through providing long-term career development embracing diversity and valuing all cultures. Diversity bringing strengths through different viewpoints experiences & approaches.
MSC VALUES
We are a Family Company
We have
Passion
We Care
for People
We are in
Continuous Evolution
We believe in
Equal Opportunities
Documents
Required Experience:
Senior IC
Employment Type
Unclear
