CS Content Program Manager-EU, Amazon Shipping
CS Content Program Manager-EU, Amazon Shipping
Posted on :
28-06-2025
Employer Active
1 Vacancy
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Job Description
Are you interested in creating the future of e-com shipping Do you want to be a part of team building the next $1bn initiative Our team is changing the way we interact with customers around the globe and building a new emerging business in shipping to solve some of the biggest logistical opportunities facing not just Amazon but the entire industry.
Amazon Shipping is looking for a highly driven problem solver and customer obsessed candidate who can partner with Commercial teams Operations Product Management and Tech as we challenge the status quo and invent on behalf of our customers. As a CS content Program Manager you will own and lead a dynamic versatile and complex space that links our customers our business and our support partner teams together holding a high bar with regard to customer obsession. We are seeking a leader with both strong execution and strategic ability to envision and execute the support and customer service content for our emerging business. The leader will strategically leverage customer feedback drive continuous improvement through SOP changes and build a content customer support strategy to serve a variety of contact types to positive resolution.
Key job responsibilities
Define and execute a customer support content strategy for the EU business that delights customers of all types and sizes working closely with global peers to impact customer experience at broad scale
Determine and implement effective SOPs quickly both directly and through stakeholders (Commercial Product Management Tech Operations) at all levels
Identify and analyze data including SOP adherence associate feedback on SOPs Andon requests and prioritize opportunities for improving customer experience.
Plan and manage multiple parallel projects; create maintain and disseminate SOPs for new product launched and bar raise the existing content.
Be a visible and vocal role model across the wider business for Amazons customer-centric culture championing the customers needs and using data and technology to anticipate and exceed them.
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Experience in program or project management
- Experience working cross functionally with non-tech teams
- Experience leading process improvements
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Amazon Shipping is looking for a highly driven problem solver and customer obsessed candidate who can partner with Commercial teams Operations Product Management and Tech as we challenge the status quo and invent on behalf of our customers. As a CS content Program Manager you will own and lead a dynamic versatile and complex space that links our customers our business and our support partner teams together holding a high bar with regard to customer obsession. We are seeking a leader with both strong execution and strategic ability to envision and execute the support and customer service content for our emerging business. The leader will strategically leverage customer feedback drive continuous improvement through SOP changes and build a content customer support strategy to serve a variety of contact types to positive resolution.
Key job responsibilities
Define and execute a customer support content strategy for the EU business that delights customers of all types and sizes working closely with global peers to impact customer experience at broad scale
Determine and implement effective SOPs quickly both directly and through stakeholders (Commercial Product Management Tech Operations) at all levels
Identify and analyze data including SOP adherence associate feedback on SOPs Andon requests and prioritize opportunities for improving customer experience.
Plan and manage multiple parallel projects; create maintain and disseminate SOPs for new product launched and bar raise the existing content.
Be a visible and vocal role model across the wider business for Amazons customer-centric culture championing the customers needs and using data and technology to anticipate and exceed them.
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Experience in program or project management
- Experience working cross functionally with non-tech teams
- Experience leading process improvements
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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