Field Service Mgr (Civil/I&R/QA)

Join Our Team as a Telecommunication Field Service Manager at America Fujikura Limited (AFL)

Are you ready to take your career to the next level with a leading company in the telecommunications industry America Fujikura Limited (AFL) is on the hunt for dynamic customer-focused Telecommunication Field Service Manager to join our Canadian Operations. This is your opportunity to make an impact while working with cutting-edge technology and offering essential services that keep our customers connected to the future.

Job Description:

The Field Service Managers primary responsibility is to efficiently oversee and lead a team of Field Service Technicians within a specified geographic region. Safety is paramount in this role with the Field Service Manager being accountable for guiding nurturing and inspiring their team to maintain safe and efficient operations. This position also involves a particular emphasis on performance management involving tasks such as problem-solving and value creation which are crucial elements in enhancing overall performance.

What youll do:

• Ensure quality of service customer experience and community engagement within supported areas.
• Manage and direct the activities of technicians to ensure compliance with established processes and procedures.
• Ensure that services offered meet customer expectations and align with organizational goals.
• Take responsibility for overall customer satisfaction and act as an ambassador of AFL.
• Identify and resolve roadblocks and escalate issues to ensure timely resolution.
• Interpret and ensure compliance with policies and address disciplinary matters when required with a specific emphasis on performance management mentoring and coaching.
• Ensure on-site adherence to Health and Safety regulations and procedures including auditing safety plans team member training external resource monitoring and communication equipment inspection and regular site/field inspections.
• Conduct frequent quality assurance audits to ensure strict adherence to AFL and client standards.
• Conduct ongoing quality checks of performance and conduct regular site visits to meet with the crew. Ensure a minimum of 12 site visits per day to maintain standards and offer support and feedback directly on-site.
• Cultivate strong relationships within the team and uphold a nurturing work environment actively fostering an engaging and motivating culture of high performance - emphasize the importance of recognition and encourage team-building activities.
• Maintain confidentiality of sensitive information to protect organizational values.
• Perform other administrative and miscellaneous duties as requested or assigned.
• The ideal candidate will excel at taking ownership of tasks fulfilling requests and seeking opportunities to add value to job accomplishments.

Required Skills:

• Leadership: Ability to lead and develop others provide ongoing feedback and create learning opportunities.
• Flexibility: Openness to change adaptability to new information and unexpected obstacles.
• Detail-oriented: Excellent attention to detail and ability to follow through on assigned tasks.
• Independence: Capability to work well with limited supervision.
• Analytical Thinking/Problem Solving: Proficiency in complex reasoning and analysis.
• Results-focused: Driven to achieve goals and targets.
• Interpersonal skills: Ability to collaborate maintain effective relationships and communicate clearly at all levels of the business.
• Adaptability: Capability to work in a fast-paced environment handle various situations and prioritize multiple work assignments simultaneously.

What we are looking for:

• Minimum of 3 years of technology industry experience.
• At least 3 years of experience of managing large teams.
• Proficiency in using MS Office suite (Excel PowerPoint Word and Outlook).
• Bachelors degree or equivalent experience.
• Preferred degree: Technology Engineering Telecommunications or Management.

Working Conditions:

• Combination of field and office environment.
• Shifts work (day evening weekends and statutory holidays) as assigned.
• Working from the office for two days per week with the remaining three days dedicated to conducting site visits.
• Travel may be required on a limited basis.

Why AFL AFL is a global leader in the telecommunications industry providing cutting-edge network technology and solutions to customers around the world. At AFL were committed to diversity and inclusion recognizing that our team members unique contributions help us provide superior service and create better solutions. We provide best-in-class training to ensure you have everything you need to succeed and grow.

Additional Perks:

• Competitive pay system
• Annual merit increases
• Thriving work sites with continued employment even through the winter months.
• Excellent training and professional development opportunities
• A supportive and diverse team environment
• Opportunity to work in a dynamic rapidly changing industry.

Ready to Join Us If youre passionate about customer service technology and telecommunications we want to hear from you! AFL offers you the chance to grow your career with a leader in the field while being part of a team that values innovation safety and continuous learning.

We welcome diversity and encourage individuals of all backgrounds to apply!

We provide reasonable accommodations for individuals with disabilities. If you need accommodations during the application process contact We are an equal opportunity employer and value diversity not discriminating based on race religion color national origin gender sexual orientation age marital status veteran status or disability

Required Experience:

Manager