Operations Specialist, Student Support Specialist

If youre passionate about building a better future for individuals communities and our countryand youre committed to working hard to play your part in building that futureconsider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online competency-based degree programs WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century one that has received praise from academic industry government and media leaders. Whatever your role working for WGU gives you a part to play in helping students graduate creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU it is not typical for an individual to be hired at or near the top of the range for their position and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Professional 306

Pay Range: $60300.00 - $90500.00

Job Description

Essential Functions and Responsibilities:

• Partners with initiative leaders (business partners project managers business owners etc.) in the delivery of operational services programs and initiatives.
• In partnership with leadership define short- and long-term process improvement strategies that are scalable and drive continuous improvement.
• Analyze current business operations processes and systems and identify opportunities for improvement.
• Monitors key operational metrics analyze data and applies to influence improvement initiatives.
• Develops and establishes recommendations for functional and department standards and policies in partnership with leaders and stakeholders.
• Identifies and implements effective solutions that improve operations and align with functional and department objectives.
• Determines the best utilization of available resources and establish partnerships and efficiencies with functional operations across the department.
• Develops and leads communication and training plans for leaders and stakeholders impacted by process changes and business operation improvements.
• Researches and investigates new trends and technologies to meet current and future operational needs.
• Establishes audits and reports to ensure data accuracy and integrity.
• Performs other related duties as assigned.

Knowledge Skill and Abilities:

• Ability to plan organize coordinate and lead projects and innovative in alignment with strategic goals and initiatives
• Strong analytical problem-solving and decision-making skills
• Effective communications skills both verbally and written
• Strong organization skills with a high attention to detail
• Ability to build consensus and motivate others
• Ability to create and track data related to project impact
• Demonstrated ability to support coach and provide feedback to others.
• Effective listening skills and ability to adapt well and willingly in an environment of change.
• Ability to analyze business operations processes systems and identify process improvement opportunities.

Competencies:

Organizational Impact:

• Works to achieveoperational targetswithin job areasimpactingdepartmentfunction oroffice results.
• Work is performedindependently onmoderately complexprojects and assignmentswith some guidancerequired for directionand complex tasks. Setsobjectives for oneself to meet the goalsof projects orassignments.

Problem Solving & Decision Making:

• Responsible foremploying adjustmentsor recommendedenhancements tosystems and processes tosolve problems orimprovethejob areaseffectivenesswhile leveraginga systems-thinkingapproach.
• Problems faced mayrequireanunderstanding ofa broader set of issuesand job areas.

Communication & Influence:

• Collaborates with contacts typically within the job area to obtain or provide information requiring some explanation or interpretation.

Leadership & Talent Management

• May provide guidanceand assistance to entry-level professionalsandor supportemployees.
• Demonstratesthe WGUleadership principles inall aspects of service tostudents employeesandpartners of WGU.

Job Qualifications:

Minimum Qualifications:

• Bachelors degree in a related field of study
• Two (2) years of related work experience
• (1) year Project Management and Change Management

Preferred Qualifications:

• PMP or CMP Certification
• Change Practitioner Certification
• Six Sigma Certification
• Masters degree in a related field of study

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Working Conditions:

• This position requires being in the office 4 days a week with one day remote.
• 10-%-20% travel may be required
• Office Locations: Salt Lake City Utah Phoenix Arizona Raleigh North Carolina

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical dental vision telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual flexible paid sick time with no need for accrual 11 paid holidays and other paid leaves including up to 12 weeks of parental leave.

How to Apply: If interested an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. Its not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.