JobDescription:
Position: Sr. Customer Quality Manager
Location: San Jose California
Position Type: Full-Time
Candidate will be the champion of quality in promoting customers perception Power Integrations products. Candidate will ensure customer satisfaction by managing quality standards and customer expectations. Candidate will work seamlessly with various functional groups within the company and its supply base to secure customers approval of PI products facilitate customer audits ensure timely resolution product quality problems and drive corrective and preventive actions as needed. Candidate will act as the technical interface on quality matters with customers. As such candidate must have quality systems expertise with excellent organizational and communication skills. Candidate must have a proven track record of having worked in a similar role in a semiconductor company. Specific responsibilities include but are not limited to the following.
- Lead coach and manage quality engineering team.
- Directly interface with customers on quality maters
- Collaborate with functional teams (Failure Analysis Engineering Test Engineering Product Engineering Field Sales Organization) to achieve quality goals and customer satisfaction.
- Drive corrective and preventive actions resulting from field failures and generate 8D problem resolution reports for customers.
- Define and implement product quality operational and systemic improvements.
- Provide product change notifications to customers.
Requirements:
- B.S. in Electrical Engineering or an equivalent technical discipline.
- 10 years of experience in customer quality engineering involving integrated circuits.
- Expert in 8D problem resolution process.
- Direct customer facing experience in quality manager role.
- Must have problem solving skills on semiconductor products and manufacturing processes.
- Must have excellent technical writing in organized and concise manner based on facts and data.
- Must be available to travel to customer sites worldwide will be as required.
- Must be able to carry out verbal and written technical communications.
Preference:
- Able to also carry out verbal and written technical communications in Mandarin.
About Lifelink Healthtech
At Lifelink Healthtech we re dedicated to linking people with meaningful work while addressing crucial staffing shortages ensuring that patients always receive the care they need. Since our founding in 2020 our core value of putting others first and our people-centered approach have shaped our company culture. With decades of experience supporting large managed programs our team is our greatest strength. We ve continuously refined our recruitment and delivery model to drive success.
Lifelink Healthtech has years of experience in the employment services industry with expertise across all areas of staffing including MSP/VMS programs. We ve had the opportunity to work on some of the largest and most complex programs nationwide.