Customer Success Engineer
Customer Success Engineer
Posted on :
27-06-2025
Employer Active
1 Vacancy
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Job Description
Customer Success Engineer - Talking
Shops
Position Overview
We are seeking a Customer Success Engineer to manage the complete customer onboarding
cycle for our WhatsApp ecommerce chatbot platform. This role combines technical
implementation with customer relationship management ensuring seamless deployment and
customer satisfaction.
Key Responsibilities
Customer Onboarding & Implementation
Conduct discovery calls with new customers to understand their business requirements
and use cases
Translate customer requirements into technical specifications for chatbot configuration
Build and configure bot behavior using our proprietary JSON-based chatbot framework
Implement custom chatbot solutions tailored to each clients business needs
Conduct testing and quality assurance before handover to customers
Customer Success & Support
Manage the complete customer onboarding journey from initial consultation to go-live
Facilitate customer feedback cycles and implement iterative improvements
Ensure customer satisfaction throughout the implementation process
Provide technical support and troubleshooting during and after deployment
Act as the primary point of contact for customers during onboarding phase
Documentation & Process Improvement
Document customer requirements and implementation details
Maintain configuration documentation and best practices
Identify opportunities to streamline the onboarding process
Collaborate with product team on feature requests and improvements
Required Qualifications
Technical Skills
Experience with APIs JSON configuration or similar technical implementations
Comfortable working with technical documentation and configuration files
Basic understanding of chatbot/conversational AI concepts (preferred)
Proficiency in troubleshooting technical issues and finding solutions
Customer-Facing Skills
Customer-facing
Employment Type
Full Time
Key Skills
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