Tissue Procurement Specialist
Tissue Procurement Specialist
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1 Vacancy
Job Description
About the Role:
We are looking for a full-time Tissue Procurement Specialist who will be a key member of the fast-paced Client Services organization. This role is responsible for procuring tissue samples from Pathology Laboratories in assigned Territories work collaboratively with other Tissue Procurement/Client Services Team members to achieve department goals and work cross-functionally with commercial and lab operations partners to identify scalable solutions for Guardant Health.
Essential Duties and Responsibilities:
- Serve as a Tissue Procurement Specialist communicating effectively via phone and email with partner laboratory teams to manage sample and document requests resolve order issues and coordinate shipping and receipt processes.
- Support tissue retrieval efforts within your assigned territory by promptly resolving cases with a proactive sense of urgency.
- Foster and maintain strong trust-based relationships with laboratory personnel sales representatives and internal stakeholders to enhance collaboration and efficiency.
- Collaborate seamlessly within a team environment contributing to departmental and company-wide objectives.
- Accurately document all communications including emails faxes phone calls and follow-up activities ensuring clarity and precision.
- Comply with Standard Operating Procedures (SOPs) related to Tissue Procurement to ensure quality and consistency.
- Input data and upload documentation accurately into and LIMS systems.
- Communicate professionally and effectively with external clients patients and internal team members at all levels.
- Assist with additional administrative tasks as needed to support operational effectiveness.
- Utilize Salesforce (CRM) and other integrated software platforms to communicate with clients patients and sales teams.
- Meet and exceed team and individual performance targets tracking metrics related to case closures and turnaround times.
- Apply problem-solving skills to address customer concerns and manage escalated situations with professionalism.
- Demonstrate adaptability and flexibility in a fast-paced dynamic environment.
- Work hours and days may vary based on operational requirements; some physical effort (up to 25 pounds) may be required.
Qualifications :
Essential Qualifications:
- his position is for permanent West Coast Hours Start time of 8 am or 9 am PST.
- A 4-year college degree in Biological Sciences or a related discipline is preferred.
- 2 years of customer-facing experience within pharmaceutical diagnostic medical device biotech or healthcare settings is required.
- Tissue Sample Procurement experience is required.
- Proficiency in Microsoft Office suite; experience with Salesforce (CRM) is a plus.
- A quick learner capable of working collaboratively within an operationally complex multi-product environment; adaptable to evolving procedures and policies.
- Excellent written and verbal communication skills (phone and email) with high computer literacy.
- Multitasking dependability self-discipline sound judgment and independence are necessary.
- Demonstrated organizational skills attention to detail and problem-solving capabilities with the ability to professionally handle client-facing escalations.
- Flexibility regarding working hours including availability to work during company holidays based on Client and Company needs.
- This role is primarily remote; however the ability to travel to Guardant Health offices for training and meetings may be required.
Preferred Qualifications:
- Experience interpreting Pathology/Cytology Reports and terminology.
- Experience with Laboratory Information Management Systems (LIMs).
- Bilingual English/Spanish is an asset.
Additional Information :
Hybrid Work Model: At Guardant Health we have defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays Tuesdays and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.
The US hourly range for this full-time position is $20.76 to $28.54. The range does not include benefits and if applicable overtime bonus commission or equity. The range displayed reflects the minimum and maximum target for new hire salaries across all US locations for the posted role with the exception of any locations specifically referenced below (if any).
For positions based in Palo Alto CA or Redwood City CA the hourly range for this full-time position is $24.42 to $33.58. The range does not include benefits and if applicable overtime bonus commission or equity.
Within the range individual pay is determined by work location and additional factors including but not limited to job-related skills experience and relevant education or training. If you are selected to move forward the recruiting team will provide details specific to the factors above.
Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however there may be exposure to high noise levels fumes and biohazard material in the laboratory environment. Ability to sit for extended periods of time.
Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities long-term conditions mental health conditions or sincerely held religious beliefs. If you need support please reach out to
Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.
All your information will be kept confidential according to EEO guidelines.
To learn more about the information collected when you apply for a position at Guardant Health Inc. and how it is used please review our Privacy Notice for Job Applicants.
Please visit our career page at: Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
