Operations Support Specialist - Southern California

The Operations Support Specialist is a critical member of the Operations Team providing comprehensive administrative financial and operational support to Regional Managers and/or Vice Presidents overseeing a portfolio of multifamily properties. This role ensures alignment across on-site teams and corporate leadership through effective communication process coordination and operational oversight. The Operations Support Specialist plays a key part in maintaining property performance supporting compliance and driving organizational initiatives across assigned communities.

Operational Support & Oversight

• Assist with preparation review and analysis of monthly financials and budget performance.
• Coordinate and track key operational metrics including occupancy leasing trends and expenses.
• Support capital improvement projects by monitoring timelines vendor performance and payment processing.
• Conduct or assist with property inspections ensuring readiness and compliance with standards.
• Maintain regional databases and systems for project tracking compliance and reporting.
• Ensure competitive market analysis reports are completed timely and accurately by on-site teams.

Compliance & Risk Management

• Support the completion and tracking of compliance documents and risk management reports.
• Ensure timely submission of inspections safety meetings and night lighting audits by site teams.
• Collaborate with teams on due diligence processes for acquisitions and transitions as needed.

Team and Property Support

• Provide interim operational or managerial support at properties during transitions or staffing gaps.
• Review and recommend improvements for standard operating procedures and resource usage.
• Support regional meetings training sessions and team events.

Communication & Reporting

• Serve as a communication bridge between corporate and on-site teams to align on initiatives updates and performance goals.

Vendor and Procurement Support

• Research evaluate and coordinate vendor contracts service agreements and procurement activities.
• Ensure cost efficiency and timely execution of purchasing and maintenance needs for the portfolio.

All other tasks assigned by the direct supervisor.

Qualifications :

Education and Experience

• High school diploma or GED required; some college preferred.
• 3 years of experience in multifamily property management at a Community Manager level.
• Prior experience supporting multiple properties or a regional team is highly preferred.

Technical Skills

• Proficient in Microsoft Office Suite (Word Outlook PowerPoint).
• Must have a high level of Excel proficiency with demonstrated ability to build and interpret advanced spreadsheets for financial analysis and operational reporting.
• Working knowledge of property management software (Yardi preferred; RealPage a plus)
• Strong reporting data analysis and document management skills.

Soft Skills

• Excellent communication (verbal and written) organizational and problem-solving abilities.
• Strong attention to detail and ability to manage competing priorities.
• Ability to work independently exercise sound judgment and maintain confidentiality.
• Comfortable interacting with clients vendors and all levels of staff.

Other Requirements

• Access to reliable transportation.
• Willingness to travel as needed (approximately 1025%).
• ARM/CAM certification or real estate license is a plus.

Additional Information :

Southern California and some Central California properties

Salary: $75000 - $90000

Reports to: Vice President

Monday- Friday 9am-6pm 

Travel to properties within assigned portfolio will be determined by the Vice President and will be based on the property needs.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor. 

We are an equal opportunity employer and all applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories. 

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time