Assistant Service Manager

At Truck Centers Inc. were not just a heavy-duty truck dealership were a family-owned team that believes in going the extra mile for our customers and each other. Were looking for a motivated Assistant Service Manager to join our service leadership team and help us maintain the high standards our customers and technicians count on every day.

Schedule:

• Normal schedule will be Monday-Friday daytime hours. However some nights and weekends may be needed from time to time.

What Youll Do:

As an Assistant Service Manager youll work side-by-side with the Service Manager to guide daily operations develop our team and deliver the outstanding service our customers count on. Youll be a key player in driving productivity communication and teamwork throughout the shop and office.

Your responsibilities will include:

• Helping lead daily operations support departmental goals and keep service operations running smoothly
• Assisting in setting department objectives preparing performance metric reports and leading the team to meet targets
• Fostering a growth-oriented mindset by investing in the development of team members and mentoring them to reach personal and professional goals
• Coaching and guiding office staff on process improvements and collaboratively resolving repair-related delays
• Monitoring team attendance development safety disciplinary actions and training to stay ahead of potential issues
• Reconciling timesheets and payroll for department personnel with accuracy and timeliness
• Performing root cause analysis and corrective action on internal or external conflicts to prevent escalation and support a healthy work environment
• Facilitating weekly huddles with technicians and support staff to align priorities and encourage communication
• Collaborating with Parts and Sales teams to create seamless customer experiences
• Staying current with OEM bulletins and ensuring proper warranty and safety compliance
• Ensuring all service areas (inside and out) are clean organized and safe per TCI and Elite Support standards

Qualifications :

What Were Looking For:

• High School Diploma or GED
• 5 years of leadership experience preferably in transportation or dealership settings; Freightliner experience and CIC Level I or II training strongly preferred
• Valid Drivers License and ability to meet insurance requirements
• Working knowledge of truck systems and parts; dealership operations experience is a plus
• Proven ability to lead and develop diverse teams in a collaborative environment
• Strong communication time management and problem-solving skillsespecially under pressure
• Solid organizational skills with the ability to manage multiple priorities and stay detail-oriented
• Comfortable with data analysis forecasting and Microsoft Office; Procede software experience is a plus
• Ability to type 30 WPM and navigate tablets/computer systems confidently
• A team-first mindset strong work ethic and commitment to quality and company values
• Consistent follow-through and ability to meet deadlines in a fast-paced setting
• Must participate in a pre-employment background check and drug screen

WHAT WE OFFER:

Pay Range: $56193.28 - $84289.92 per year with incentive eligibility

• 401(k) with company match
• Health insurance with 3 plan options to choose from Vision Insurance and Dental Insurance
• Paid time off including paid volunteer time
• Disability insurance
• FSA and HSA options
• Company paid Life and AD&D insurance
• Maternity leave
• Employee assistance program
• Wellness program
• Company paid uniforms

Additional Information :

Truck Centers Inc. is an equal opportunity employer (EOE).  All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status.

We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus we want to help you live well through personal and professional growth plus a multitude of benefits. 

Remote Work :

No

Employment Type :

Full-time