Account Specialist Supervisor
Account Specialist Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a highly organized and results-driven Supervisor- Order Fulfillment to oversee end-to-end order processing. This role is responsible for ensuring accurate and timely fulfillment of customer orders while optimizing workflow efficiency. The ideal candidate will have strong leadership skills process driven and a keen focus on customer satisfaction.
Organizational Relationship:
The Supervisor - Order Fulfillment reports to the Manager Order Fulfillment for the Builder Channel.
Overall Accountabilities
Work with Sales and Leadership Team to ensure the expectations of our builders are met with regards to timely and complete delivery and installation.
Timely and accurate ordering of all jobs is the goal for the Team
Ability to travel as required. Estimated travel currently anticipated for this position is <5%.
Other duties incidental or regular may be assigned at managements discretion.
Diagnose and prescribe solutions to resolve Customer concerns.
Work with Design and Sales Teams to address ongoing concerns regarding plan changes and custom processes and program changes.
Work with Sales and Builder Teams to correct ongoing selection and P.O. concerns.
Ensure Team is following established processes.
Complete daily management boards on a weekly basis with Team.
Coaching Team members as needed or within set meetings.
Addressing and resolving conflicts as they arise within the Team.
Establishing goals for the Team (monthly yearly).
Attending in person Customer meetings as needed.
Understand the Customers scheduling systems and train others as needed.
Maintain a professional work environment.
Be proactive regarding problems/concerns that may arise day to day.
Work with Digital and Technology Teams on potential enhancements to systems.
Ensure compliance with company policies.
Develop and maintain strong relationships with internal and external teams.
Required Knowledge Skills and Experience
Exceptional leadership interpersonal and communication skills (both verbal and written)
Highly developed problem solving and project management skill
Consultative skills
Ability to deliver training to large groups experience preferred
Demonstrated coaching skills
Familiar with diverse Installation / Field Sales and Operational processes
Demonstrated capability to learn product lines and manufacturing processes as they relate to the Builder Channel
Proven ability to work in a team environment
Demonstrated ability to use information technology (internet Microsoft Word Excel PowerPoint Salesforce AS400)
Proven ability to handle multiple tasks
Demonstrated conflict management skills
Ability to setup track and document results as required
Experience working in a fast-paced environment while multitasking
Ability to define problems collect data establish facts and draw conclusions
Ability to follow existing guidelines and establish improved procedures
Ability to handle stressful situations while remaining calm
Qualifications :
Exceptional leadership interpersonal and communication skills (both verbal and written)
Highly developed problem solving and project management skill
Consultative skills
Ability to deliver training to large groups experience preferred
Demonstrated coaching skills
Familiar with diverse Installation / Field Sales and Operational processes
Demonstrated capability to learn product lines and manufacturing processes as they relate to the Builder Channel
Proven ability to work in a team environment
Demonstrated ability to use information technology (internet Microsoft Word Excel PowerPoint Salesforce AS400)
Proven ability to handle multiple tasks
Demonstrated conflict management skills
Ability to setup track and document results as required
Experience working in a fast-paced environment while multitasking
Ability to define problems collect data establish facts and draw conclusions
Ability to follow existing guidelines and establish improved procedures
Ability to handle stressful situations while remaining calm
Education Requirements:
High School Diploma Required
Higher education preferred
Additional Information :
Equal Employment Opportunity
MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLCs policy is not to discriminate against any applicant or employee based on race color religion sex gender identity or expression national origin ancestry age disability/handicap status marital status military status sexual orientation genetic history or information or any other basis protected by federal state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLCs policy to comply with all applicable federal state and local laws respecting consideration of unemployment status in making hiring decisions.
Reasonable Accommodations
MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment please contact us at .
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Department / Functional Area
Sales
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
