Senior/Principal Program Manager, Platform Operations - Copperleaf
Senior/Principal Program Manager, Platform Operations - Copperleaf
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1 Vacancy
Job Description
This is a remote position open to candidates located anywhere in North America. While Copperleafs main office is in Vancouver this role involves close collaboration with IFS teams across the globe including colleagues in Colombo London and other regions. We are a distributed team that thrives on strong communication and global coordination.
The Opportunity
We are looking for a Senior/Principal Program Manager to drive the success of Platform Operations (PlatOps) as part of the next generation of the Copperleaf platform our most significant and complex R&D investment to date. The Senior/Principal Program Manager will serve as the central communication and coordination point across multiple teams geographies and business functions ensuring organizational alignment and successful delivery during a time-sensitive go-to-market phase.
Youll work with bright passionate and collaborative individuals spanning Engineering Customer Experience Support Security and Commercial functionslocal and global. Youll lead with influence manage complex communication flows and ensure stakeholders stay aligned and effective.
Key Responsibilities
- Provide strategic leadership and vision for the platform aligning with company goals and future needs particularly focused on modernization and scalable infrastructure.
- Lead the Program for the next generation of the Copperleaf platform (AIP in IFS Cloud) acting as the primary coordination point across technical commercial and operational teams.
- Oversee cross-functional communication and change management driving alignment and adoption across Engineering Support Product and Business stakeholders.
- Collaborate with cross-functional teams including technical architects Design Development QA and Operations to ensure seamless integration and execution.
- Leverage generative AI tools to improve program workflows automate communications and increase delivery efficiency.
- Act as a senior point of contact for escalated platform-related issues ensuring exceptional experiences for clients and stakeholders.
- Provide in-time coaching and guidance to junior Program Managers and team members enhancing maturity and program delivery capability.
Building Knowledge
- Deepen your expertise in our baseline technology stack including infrastructure operations cloud technologies and enterprise platform architecture.
- Demonstrate fluency in AI tooling and emerging AI capabilities and apply this knowledge to optimize program outcomes.
- Lead by example in customer-centric thinking integrating client feedback into platform evolution and strategic planning.
- Engage in discussions with stakeholders to gather feedback and prioritize enhancements aligned to technical and business objectives.
- Stay current with relevant technical innovations particularly related to infrastructure platform scalability operational resilience and AI industry trends.
Applying Skills
- Demonstrate high business and technical acumen with the ability to align cross-functional teams to common goals.
- Communicate complex platform strategies effectively to a variety of audiences both technical and non-technical.
- Incorporate AI-powered tools to streamline problem solving increase program visibility and accelerate decision-making.
- Be decisive flexible and maintain momentum in dynamic ambiguous environments.
- Maintain excellent interpersonal skills fostering trust and cooperation among distributed teams.
Influencing Behavior
- Proactively share knowledge and best practices mentoring colleagues and contributing to team development.
- Advocate for platform improvements and operational excellence ensuring alignment with strategic direction.
- Support continuous improvement through thoughtful stakeholder engagement and communication.
- Promote your area of expertise through presentations documentation and knowledge-sharing activities.
Embracing AI-Native Talent
At Copperleaf we believe that fluency with generative AI tools and technologies can be a powerful accelerator for innovation and impact. Were particularly excited to work with individuals who:
- Frequently explore and apply AI solutions to improve efficiency automate tasks and enhance decision-making.
- Stay curious and informed about the latest trends in AI including how generative tools are reshaping work.
- Have real-world examples of how AI has helped streamline workflows uncover insights or create new value in their past roles.
- Approach challenges with a mindset that blends technical know-how with AI-enabled creativity.
If youre someone who naturally turns to AI as part of your problem-solving toolkit wed love to see how youve used it to make an impact.
Qualifications :
Qualifications
- Minimum of 8 years of experience as a Program Manager in a fast-paced product or platform environment.
- Demonstrated success managing high-stakes programs across technical and commercial stakeholders.
- Deep familiarity with cross-functional delivery models involving engineering support product and implementation teams.
- Experience in large-scale platform modernization infrastructure rollout or enterprise systems integration is highly valued.
- Proven track record of managing change and facilitating communication across global teams.
- Comfortable working in a distributed environment with teams across time zones and geographies.
What Were Offering
- Salary Range: List $120000 to $150000 annually bonus
- Flexible paid time off including sick and holiday
- Medical dental & vision insurance
- 401K with Company contribution
- Flexible spending accounts
- Life insurance and disability benefits
- Tuition assistance
- Community involvement and volunteering events
Additional Information :
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. VEVRAA Federal Contractor Equal Opportunity Employer
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
