DMC Operations Manager
DMC Operations Manager
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1 Vacancy
Job Description
Reporting to the Director of Studio F. Responsibilities and essential job functions include but are not limited to the following:
- Facilitate group operations for destination events including but not limited to minimizing third-party expenses booking and managing entertainment coordinating transportation verifying vendor services and ensuring timely billing and administrative support.
- Assist with sourcing and maintaining strong partnerships with local supplier-partners (venues transportation A/V dcor entertainment staffing agencies) negotiating competitive rates and placing services on hold based on program needs.
- Serve as a point of contact for clients when the National Sales Manager is unavailable ensuring timely and professional communication via phone and email to maintain excellent client relations.
- Provide on-site support for program execution assisting in the setup production transportation coordination and vendor supervision to ensure seamless event delivery.
- Collaborate with the Studio General Manager and operations team to manage all logistical elements including equipment scheduling staffing third-party vendor integration and maintaining up-to-date contractor call lists.
- Track coordinate and monitor status of approved quotes and proposals ensuring accuracy and alignment with program scope for the sales and operations teams.
- Work within client or resort budgets ensuring all expenses are documented and aligned with internal DMC financial policies; manage cost control and accurate departmental chargebacks.
- Liaise with hotel partners and other internal departments to confirm event details and logistics while seeking to maximize revenue opportunities through upselling and added services.
- Monitor labor and resource allocation on a per-program basis to ensure budgetary goals are met; proactively reduce costs without compromising quality safety or client satisfaction.
- Deliver outstanding service to internal teams hotel partners clients and attendees representing the DMC brand with professionalism and courtesy at all times.
- Build and maintain positive working relationships with hotel sales teams group contacts vendors and national/global accounts through clear and consistent communication.
- Distribute program information timelines BEOs run-of-show documents and logistics summaries to all relevant hotel and DMC departments for seamless execution.
- Perform additional administrative tasks and support functions as needed including vendor onboarding database updates and post-program reconciliation
Qualifications :
- The ideal candidate will have a solid foundation and proven experience in the Destination Management industry with specific familiarity and vendor knowledge in the Phoenix market.
- Demonstrated ability to pivot and adapt quickly to unexpected changes offering creative efficient solutions that align with resort policies client expectations and DMC service standards.
- Proficient in Microsoft Office Suite (Word Excel Outlook PowerPoint) and other relevant operational or CRM software commonly used in DMCs and event planning.
- Excellent written and verbal communication skills with the ability to professionally interact with clients suppliers resort staff and internal teams.
- Strong interpersonal skills with a proactive solutions-focused approach to problem-solving in a fast-paced client-driven environment.
- Highly dependable and accountable with a strong sense of responsibility and attention to detail.
- Willingness and flexibility to work evenings weekends and irregular hours based on program schedules and client needs.
Additional Information :
Your team and working environment:
A team of Heartists that are committed to working together supporting each other and providing the best guest experience Feel Valued Feel Sparked We Are One
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
