Client Support Coordinator, Bureau of Environmentat Health Administration
Client Support Coordinator, Bureau of Environmentat Health Administration
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Salary Not Disclosed
1 Vacancy
Job Description
OPEN TO PERMANENT EMPLOYEES ONLY
The Division of Environmental Healths Office of Permits and Licensing collaborates with internal and external partners to issue thousands of permits and licenses to individuals and businesses annually including those for restaurants mobile food vendors. Beginning January 1 2023 DOHMH launched an initiative to significantly expand the number of mobile food vending units operating across the City
DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
- Responding to customer service inquiries from business owners deriving from emails calls and forwarded from other Programs.
- Liaising with the Department of Consumer and Worker Protection to implement strategic improvements for customers for DOHMH permits and license processing at Licensing Centers.
- Assisting in responding to inquiries from the Department of Consumer and Worker Protection relating to licensing center workload.
- Collaborating with multiple internal units and programs in researching reviewing and compiling licensing histories using database records for recommendations of appeal and transfer requests.
- Developing and updating manuals and protocols for efficient processing of license related records and training staff accordingly.
- Making recommendations for efficiency and streamlining of workload utilizing reports and spreadsheets.
- Performing and supervising staff in complex data entry functions for the Licensing and Permits program.
- Supervising staff to ensure timely generation and mailing of license related correspondences to businesses.
- Assisting in mailing correspondences when needed.
PREFERRED SKILLS:
- Highly proficient in multiple software applications including but not limited to:
Microsoft Office Word Excel Outlook Power Point. Knowledge of the Accela database system ad hoc software programs relating to Mobile Handheld systems
- 3 years or more Customer Service experience
- 5 years or more supervisory experience
- Ability to work independently
- Preferred experience with NYC permits licensing and Enforcement operations
- Exceptional customer service and problem-solving skills
- Excellent oral written and interpersonal skills
Why you should work for us:
-Benefits: City employees are entitled to unmatched benefits such as:
oa premium-free health insurance plan that saves employees over $10K annually per a 2024 assessment.
oadditional health fitness and financial benefits may be available based on the positions associated union/benefit fund.
oa public sector defined benefit pension plan with steady monthly payments in retirement.
oa tax-deferred savings program and
oa robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
-Work From Home Policy: Depending on your position you may be able to work up to two days during the week from home.
-Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.
Established in 1805 the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S. dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone regardless of age background or location can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition anti-tobacco support chronic disease prevention HIV/AIDS treatment family and child health environmental health mental health and social justice initiatives. As the primary population health strategist and policy authority for NYC with a rich history of public health initiatives and scientific advancements from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic we serve as a global leader in public health innovation and expertise.
Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!
The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process contact Sye-Eun Ahn Director of the Office of Equal Employment Opportunity at or .
PRINCIPAL ADMINISTRATIVE ASSOC - 10124
Qualifications :
1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in 1 above; or
3. A four-year high school diploma or its educational equivalent approved by a States department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in 1 above;
4. Education and/or experience equivalent to 1 2 or 3 above. However all candidates must possess the one year of administrative or supervisory experience as described in 1 above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in 1 above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 years.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
