Condition Monitoring Advisor
Condition Monitoring Advisor
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Job Description
Career Area:
Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
Caterpillars Construction Industries Services Division (CISD) is hiring a Condition Monitoring Advisor / Customer Service Specialist to provide condition monitoring (CM) services to customers and Caterpillar business partners by providing proactive recommendations and participating in meetings to review recommendations.
Responsibilities: (What You Will Do)
Use multiple Caterpillar tools and software to perform Condition Monitoring such as Cat Foresight VisionLink SIS SOS Web and others for approximately 350 machines
Send recommendations based on data and insights to customers and/or dealers
Participate in monthly review meetings presenting on findings and recommendations
Learn machine usage by application and machine telematics hardware and software
Learn about machine components life based on maintenance practices
Support CM Fleet Advisors as needed by monitoring large customers
What You Have (Core Skills)
Customer Focus: Executes values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Data Gathering & Analysis: Ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion goal or judgment.
Service Excellence: Ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Ability to apply techniques of consulting to provide technical or business guidance to clients both internal and external.
Decision Making and Critical Thinking: Ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Proven ability to establish and maintain healthy working relationships with clients vendors and peers.
Top Candidates Will Also Have:
Experience working within product support in a similar industry with or within a dealer network and/or in condition monitoring roles
Prior experience working hand-on with machinery gaining understanding of condition monitoring application of needs
Experience working in service information / machine manuals / telematics
Working knowledge of Product Link VisionLink inspection processes SOS Services and the Service Information System (SIS)
Additional Details
Work location: Peoria IL
Domestic relocation assistance is available
This position requires 5 days per week in office (M-F)
Summary Pay Range:
$95640.00 - $143520.00Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility terms and guidelines. This is a summary list of benefits.
Medical dental and vision benefits*
Paid time off plan (Vacation Holidays Volunteer etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees
Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer such as H L TN F J E O. As a global company Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at Dates:June 18 2025 - July 1 2025Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
