Senior Installer Engineer
Senior Installer Engineer
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Job Description
At Arctic Wolf were redefining the cybersecurity landscape. With our employee Pack members spread out globally committed to setting new industry standards. Our accomplishments speak for themselves from our recognition in the Forbes Cloud 100 CNBC Disruptor 50 Fortune Future 50 and Fortune Cyber 60 to winning the 2024 CRN Products of the Year award. Were proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRNs Products of the Year award in the inaugural Security Operations Platform category. Join a company thats not only leading but also shaping the future of security operations.
Our mission is simple: End Cyber Risk.
Senior Installer Engineer
As a Senior Installer Engineer within Arctic Wolf you will be responsible for designing developing and maintaining a suite of installer packages (e.g. InstallShield WiX MSI PKG DMG RPM DEB) that can enable and ensure seamless deployment updates and removal of our software products.
Required Qualifications
5 or more years of professional experience as a Installer Engineer Software/Application Packaging Engineering Software Release/Deployment Engineer or equivalent role
Experience with PowerShell/Bash/Shell Scripting and Python
Experience with developing/maintaining installers and application packaging such as InstallShield WiX MSI PKG DMG RPM DEB
Experience with CI/CD tooling and best practices (e.g. Jenkins GitHub)
Experience working with or leading an Agile/Scrum team
Preferred Qualifications
Experience working with AWS/vSphere/Azure
Experience working with a security product or endpoint client team
About the role
Youll be working as an Senior Installer Engineer on our Endpoint Security - Production Engineering team responsible for ensuring a streamlined reliable and secure installation process for our end customers.
Some of your day-to-day responsibilities will be:
Design develop and maintain installer packages for Windows macOS and Linux platforms
Automate and script installation upgrade and uninstallation processes
Troubleshoot and resolve packaging and deployment issues
Collaborate with software developers QA release and product teams to ensure smooth deployments
Validate Installer packages in various environments to ensure reliability compatibility security and compliance to organizational standards
Build runbooks and documentation for internal teams and end users
Evaluate and implement new relevant technologies and tools
Mentor junior engineers
Assist and contribute to intra/inter team planning
We value a culture of sharing so every team has the opportunity to share their work with the entire department during our monthly meetings. Once a year we hold a department-wide Hackathon teaming up across all R&D teams over four days to collaborate and build cool ideas outside the normal project scope. While innovation is the focus some of these ideas do make it into our products.
About you
Youre a talented and detail-oriented professional with a passion for designing and delivering seamless software installation experiences across Windows macOS and Linux environments. You possess deep expertise in application packaging technology and are adept leveraging the applicable coding/scripting language to create automate troubleshoot and optimize deployment workflows. Your experience and analytical skills enable you to resolve complex issues efficiently while your collaborative mindset ensures effective communication within your team and across cross-functional teams. You are committed to continuous learning and staying current with emerging technologies while maintaining high standards of security documentation and process improvement in all projects you undertake.
At Arctic Wolf we foster a collaborative and inclusive work environment that thrives on diversity of thought background and culture. This is reflected in our multiple awards including Top Workplace USA (2021-2024) Best Places to Work USA (2021-2024) Great Place to Work Canada (2021-2024) Great Place to Work UK (2024) and Kununu Top Company Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction with over 7000 customers worldwide and more than 2000 channel partners globally. As we continue to expand globally and enhance our technology Arctic Wolf remains the most trusted name in the industry.
Our Values
Arctic Wolf recognizes that success comes from delighting our customers so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protecting peoples and organizations sensitive data and seeking to end cyber risk we get to work in an industry that is fundamental to the greater good.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.
We also believe and practice corporate responsibility and have recently joined the Pledge 1% Movement ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.
All wolves receive compelling compensation and benefits packages including:
Equity for all employees
Flexible annual leave paid holidays and volunteer days
Training and career development programs
Comprehensive private benefits plan including medical insurance for you and your family life insurance (3x compensation) and personal accident insurance.
Fertility support and paid parental leave
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race color religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. Arctic Wolf is committed to fostering a welcoming accessible respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing
Security Requirements
Conducts duties and responsibilities in accordance with AWs Information Security policies standards processes and controls to protect the confidentiality integrity and availability of AW business information assets.
Must pass a criminal background check and an employment verification as a condition of employment.
Required Experience:
Senior IC
Employment Type
Full-Time
