drjobs Process Specialist

Process Specialist

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1 Vacancy
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Job Location drjobs

Tallinn - Estonia

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

We are looking for a Process Specialist to join our growing SAR Reporting team in Tallinn Estonia.

The role is a unique opportunity to join one of the fastest growing fintech companies in Europe and help millions of customers save money by using Wise while contributing to fighting financial crime on a global scale.

As a Process Specialist you will optimise and align the operational processes collaborating with the SAR Reporting operations team product teams central quality and knowledge management as well as audit compliance and growth teams.

Your primary focus will be on creating reviewing updating and maintaining the operational teams policies procedures and guidelines to ensure compliance and efficiency. As an individual contributor youll have the opportunity to impact the operational teams operational excellence through process standardisation and mitigating risks. Youll play a crucial role in maintaining accurate documentation especially during the launch of new products currency routes and outsourcing initiatives and ensuring readiness for audits. 

Your expertise in process optimisation and project management will be essential as you lead efforts to enhance operational workflows support new product launches and prepare the organisation for internal and external audits. 

The role as a Process Specialist gives you the opportunity to:

  • Work with the SAR Reporting Operations team to map current processes identify problem areas and develop solutions. Support the launch of new products and initiatives by creating and refining operational frameworks;
  • Identify inefficiencies and optimise operational workflows to enhance operational efficiency and effectiveness;
  • Create update and maintain procedures and guidelines for the SAR Reporting operations team ensuring accuracy compliance and readiness for audits with regular reviews;
  • Support audit preparations by gathering information preparing samples and addressing process-related queries;
  • Lead and manage projects focused on improving operational processes and provide input as stakeholder for product related projects that impact our processes; 
  • Drive change initiatives by implementing process improvements. Provide support to teams affected by changes to ensure smooth transitions;
  • Analyse process-related data using BI tools to identify trends assess performance and adherence to the processes and make data-driven decisions followed by impact analysis;
  • Build and maintain strong relationships with departments such as SAR Reporting operations Product Central Quality Knowledge Management Growth & Expansion and different audit functions. Facilitate effective communication and collaboration to align on process improvements;
  • In collaboration with Learning & Development team in SAR Reporting operations support the team to ensure alignment with updated processes and procedures;
  • Serve as the first point of escalation for process-related issues within the operations addressing and resolving challenges effectively;

Qualifications :

About You:

  • Minimum 2 years experience in process optimization project management or a related role; fincrime compliance or regulatory experience is a plus;
  • Proven ability to identify inefficiencies and improve workflows for enhanced operational efficiency;
  • Strong project management skills from planning to execution and monitoring;
  • Proficient in data analysis using BI tools (e.g. Looker Superset) to drive decision-making;
  • Experienced in creating and maintaining accurate compliant and audit-ready documentation;
  • Skilled in leading change initiatives implementing process improvements and supporting team training;
  • Excellent communication skills capable of articulating process updates to diverse stakeholders;
  • Strong relationship-building skills and experience facilitating cross-team collaboration;
  • Proficient in process mapping tools (e.g. Lucidchart) BI tools and documentation platforms (e.g. Confluence);
  • Fluent in English additional languages are an advantage.


Additional Information :

If youre ready to take on an exciting challenge and make a meaningful impact wed love to hear from you! Please submit your resume and cover letter in English on or before 14th of July 2025.

In your cover letter please answer the following questions:

  1. What experience do you consider most valuable for the Process Specialist role at Wise
  2. Can you describe a project where process optimization led to a measurable improvement

NoteApplications without a cover letter will not be considered.

Hiring Process

  1. Application Review: Well evaluate your experience and skills.
  2. Homework: (2 business days to complete)
  3. Final Interview: Meet with our Team Leads for an in-depth discussion.

#LI-KM1

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.


Remote Work :

No


Employment Type :

Full-time

Employment Type

Full-time

Company Industry

About Company

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