Customer Support Specialist
Customer Support Specialist
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Job Description
Customer Support Specialist
George E. Booth is anEEO employer - M/F/Vets/Disabled
The George E. Booth Co. LLC is a locally owned and operated industrialautomation sales company looking to hire their next full-time Customer SupportSpecialist.
The George E. Booth Co. LLCis a major distributor of processinstrumentation products and valves and related services to customers inIllinois Indiana Kentucky Ohio and out our website to learn more about our company values industries andproducts.
We are looking for our next full-time CustomerSupport Specialist
Are you a customer-focused professional with a talent forproject coordination and administrative excellence Join our dynamic team as a Customer Support Specialist and become the vital link between ourclients and our Technical Sales Engineers.
About the Role
As our Customer Support Specialist youll be thecornerstone of customer satisfaction. Yourrole will bridge the gap between our sales department clients andvendors ensuring seamless project execution from inception to completion. Yourattention to detail and customer service skills will be crucial in managingproject orders coordinating and maintaining momentum.
Key Responsibilities
Provide detailed and dedicated support
Process and manage customer project orders withprecision and efficiency
Coordinate with vendors to secureproject-specific quotes and materials
Maintain accurate project and customer data inSalesforce/P21 systems
Expedite orders and manage invoices toensure timely project delivery
Assist in setting up new accounts andonboarding new customers
Collaborate with the team to meet milestones and customer expectations
The Ideal Candidate
1-3 years of experience in customer supportproject coordination or administrative roles
Strong proficiency in Microsoft Office Suite andcustomer relationship management tools
Ability to quickly adapt to new software and customer service technologies
Exceptional attention to detail and acustomer-centric approach
Excellent communication and problem-solvingskills
Team player with a focus on customersatisfaction and success
Preferred Qualifications
Continued education in customer servicebusiness administration or related fields
Experience with Salesforce ERP systems andproject management software
Familiarity with detailed tracking processesand customer support
Work Environment and Hours
Full-time position (Monday-Friday 8:00 a.m. to5:00 p.m.)
Standard office setting with occasional customersite visits
Why Join Our Team
Collaborative environment focused on customersatisfaction and sales success
Opportunity to develop your skills in support and customer service
Growth opportunities
Competitive salary and benefits package
Full benefits package starting on day one competitive compensation PTO andmatching 401(k).
Please visit our careers page to see more job opportunities.
Required Experience:
Unclear Seniority
Employment Type
Full Time
